Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Willard Payne

Lansing,Michigan

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Manager/Owner

Daily Dealz Lansing
Lansing, MI
06.2022 - 08.2023
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Entered time and attendance logs in preparation for payroll.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Monitored staff performance and addressed issues.

Education

GED -

Elkton FCI
Elkton, Ohio
11-2004

Skills

  • Workforce Management
  • Operations Management
  • Expense Tracking
  • Strategic Planning
  • Staff Development
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Sales Management
  • Team Leadership

Certification

  • Commercial Drivers License: Certificate of Completion-2019
  • National Center For Construction Education & Research: Core~Concrete Finishing Level 1 and 2~ Masonry 1 and 2
  • Forklift Operators Permit: LARA-2022
  • OSHA 30 hours Safety Training-2019
  • Microsoft Digital Literacy: Certificate of Completion
  • ACT WorkKeys National Career Readiness Certificate: Silver Endorsement
  • FDIC Money Smart: Certificate of Completion
  • Workforce Development/Employment Readiness: Certification of Completion

Affiliations

My Goal is to Build A Vocational Village for the youth full of trade Programs

Timeline

Manager/Owner

Daily Dealz Lansing
06.2022 - 08.2023

GED -

Elkton FCI

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Willard Payne