Willard Smith
Symmetry Solutions
Pawleys Island,SC
34
years of professional experience
Results-driven management professional with extensive experience in developing impactful sales strategies and leading cross-functional teams. Known for strong negotiation skills and Salesforce proficiency, contributing to significant revenue growth and enhanced client relationships.
Work History
Senior Sales Consultant
9 Months- Developed tailored sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Trained and mentored junior consultants, fostering professional development and team cohesion.
- Led presentations and negotiations with key clients, closing high-value contracts effectively.
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Mentored junior sales consultants, providing guidance and support for career growth.
Insurance Broker
3 Years 11 Months- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
- Built strong relationships with clients through effective communication and ongoing support.
- Negotiated policy terms with insurers to secure favorable conditions for clients.
- Provided training and mentorship to junior brokers on industry best practices and compliance standards.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
General Manager
7 Years 10 Months- Led operational strategies to enhance production efficiency and service quality.
- Oversaw budget management, ensuring alignment with financial objectives and resource allocation.
- Implemented training programs that improved staff performance and customer service standards.
- Coordinated cross-departmental initiatives to streamline project workflows and communication.
- Directed quality assurance processes to maintain high standards in all waterproofing projects.
- Initiated process improvements that reduced operational costs while maintaining service excellence.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
President
22 Years 3 Months- Led strategic initiatives to enhance operational efficiency and drive company growth.
- Developed and implemented comprehensive training programs for leadership development across the organization.
- Oversaw project management processes to ensure timely completion of waterproofing solutions for diverse clients.
- Cultivated strong relationships with stakeholders to align business objectives and achieve customer satisfaction.
- Analyzed market trends to identify new business opportunities and inform strategic decision-making.
- Managed budgets and resources effectively to optimize financial performance and minimize costs.
- Mentored senior management team, fostering a culture of continuous improvement and operational excellence.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Education
Bachelor of Science - Business Management
Skills
Sales consultation
Outbound sales calling
Interpersonal and written communication
Negotiation expertise
New business development
Salesforce proficiency
Business opportunity development
Sales training
Marketing strategy
Strategic account development
Accomplishments
Sat on the Board of the Better Business of NJ for three years.
Timeline
Senior Sales Consultant
Rhino Lift Foundations
11.2025 - CurrentRead More
Insurance Broker
Symmetry Solutions
09.2022 - CurrentRead More
General Manager
AquaGuard Waterproofing
08.2014 - 06.2022Read More
President
Mid Atlantic Waterproofing
03.1992 - 06.2014Read More
St Francis University
Bachelor of Science from Business Management
Read More