Wille Gaskin
Homestead,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Publix. Proven ability in inventory management and product quality control, enhancing customer satisfaction through effective stock replenishment and display setup. Committed to maintaining high sanitation standards and improving operational efficiency.
Overview
22
22
years of professional experience
Work History
Produce Clerk
Publix
04.2017 - 05.2022
- Managed inventory levels to ensure optimal product availability and freshness.
- Assisted customers with produce selections and provided knowledgeable recommendations.
- Maintained cleanliness and organization of produce displays to enhance customer experience.
- Trained new team members on best practices for handling, storing, and displaying produce.
- Monitored product quality and reported discrepancies to ensure compliance with safety standards.
- Collaborated with management to implement process improvements for efficient stock replenishment.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Loss Prevention Officer
Publix Supermarkets
02.2008 - 07.2009
- Monitored sales floor activity to identify theft, fraud, and safety risks.
- Reviewed surveillance footage to support investigations and case documentation.
- Intervened in suspicious activity while following company detention and apprehension procedures.
- Prepared detailed incident reports for loss prevention and store management review.
Grocery Clerk
Publix
12.1999 - 07.2009
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Stocked shelves promptly, maintaining product organization and visual appeal throughout store.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
Education
High School Diploma -
Southridge Senior High School
Miami, FL06.2001
Skills
- Customer service
- Strong work ethic
- Positive attitude
- Stock rotation
- Hand-eye coordination
- Order discrepancy reporting
Timeline
Produce Clerk
Publix
04.2017 - 05.2022
Loss Prevention Officer
Publix Supermarkets
02.2008 - 07.2009
Grocery Clerk
Publix
12.1999 - 07.2009
High School Diploma -
Southridge Senior High School