Willette Martinez
Covina,CA
Summary
Detail-oriented office professional with several years of experience in medical office & hospital environment. Driver transporter, Data entry 10 Key & Skilled in patient record management across multiple facilities. verifying patient demographics, and handling high-volume document scanning & data merging. Proven ability to meet deadlines and support efficient office operations in fast paced environment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Advocate
Southern Indian Health Council, Inc.
Alpine, CA
10.2025 - 06.2026
- Worked in the care management team
- Transported patients from their home to their appointments, answering calls, follow up calls to patients checking on their well-being, home visits, hospital visits, scheduling appointments, organizing, send appointment list to patients with dates & times of their appointments
- Attended meetings with other departments leadership to give updates on patients, corresponded with outside providers for office visit notes needed and for updates on scheduled appts, faxing and copying.
Medical Records Assistant
Mission Healthcare
12.2022 - 09.2025
- Answered and processed high volumes of inbound and outbound calls and emails, ensuring timely communication with patients and providers using strong organizational skills.
- Processed and merged data, managed PDF files, and scanned documents, improving record accuracy and accessibility for the department.
- Handled department mail and faxed document information to physician offices, verifying patient demographics to maintain up-to-date and compliant patient records.
- Processed medical and billing release of information requests, logging and uploading records to requestor website portals, and updating internal systems to ensure timely and accurate data entry.
Experience Transport Driver
UCSD TRANSPORTATION DEPT
San Diego, CA
01.2022 - 03.2022
- Transported COVID-positive students from dorms to hotels for quarantine, ensuring safe and compliant transfers during a temporary assignment.
- Completed all assigned routes efficiently, maintaining strict adherence to health and safety protocols throughout each shift.
Medical Support Assistant/Medical Records
Otat Mesa Detention Center
San Diego, CA
12.2018 - 09.2020
- Scheduled doctor and surgery appointments for patients/inmates, coordinating with providers to ensure timely care in a detention center environment.
- Scanned, faxed, and copied large volumes of medical documents, maintaining accurate electronic records and supporting efficient information retrieval.
- Filed paper documents, processed inbound/outbound calls and emails, and merged data to support seamless department operations.
- Verified patient demographics and addresses, processed mail requests, and performed data entry to maintain up-to-date records and support compliance.
Medical Records Clerk
Millennium Health Laboratories
S.D, Ca
10.2014 - 12.2018
- Scanned, faxed, and copied medical documents, ensuring accurate and timely processing of patient records for billing and insurance claims.
- Printed and mailed all medical billing claims for Medicaid, Medicare, and commercial payors, supporting prompt payment and revenue cycle efficiency.
- Entered denied Ansi code claims into the computer database, improving tracking and resolution of outstanding payments.
Education
Some College (No Degree) -
Maric College of Medical Careers
San Marcos, CASkills
- MS Office, Word, Excel and Outlook
- Data Entry and Typing 40-45 WPM
- Excellent Customer Service, Communication & Organizational Skills
- Release of information & Medical Records
- Patient advocacy
- Time Management Skills
- Medical Terminology
- Ability to work in a fast pace environment
- Front office experience
Certification
Certificate Medical Office Assistant, Driver's License, CPR Certification, Basic First Aid certificate
Timeline
Patient Advocate
Southern Indian Health Council, Inc.
10.2025 - 06.2026
Medical Records Assistant
Mission Healthcare
12.2022 - 09.2025
Experience Transport Driver
UCSD TRANSPORTATION DEPT
01.2022 - 03.2022
Medical Support Assistant/Medical Records
Otat Mesa Detention Center
12.2018 - 09.2020
Medical Records Clerk
Millennium Health Laboratories
10.2014 - 12.2018
Some College (No Degree) -
Maric College of Medical Careers