Willette Robinson
Burlington Coat Factory Department Store
Poughkeepsie,NY
2027
years of professional experience
Results-driven Professional, skilled in managing high volume customer-based environment inventory management and strategic planning. Adept at driving team collaboration and ensuring smooth operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses strong decision-making skills and sound judgment to uphold companies policies, realize companies' sets profitability targets, and to positively impact company success.
Work History
Sales Floor Supervisor
10 Months- Keyholder, Manager on Duty
- Reconciling cash til registers, preparation of bank deposits and store closing processes.
- Supervised sales floor operations, ensuring optimal customer service and staff performance.
- Motivated staff through goal-setting initiatives, fostering a high-performance work environment.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
Retail Sales Agent
2 Years- Lead Sales Leader
- Fostered relationships with key suppliers to negotiate favorable purchasing terms and enhance product selection quality.
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve overall store sales goals and provide excellent customer experiences.
- Assisted in managing inventory levels, ensuring optimal stock availability for diverse product offerings.
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
Senior Team Leader -Sales, Payables & Receivables
- Led cross-functional teams in the collection of receivables, processing of suppliers payments ,receivables collection, financial statement monthly preparation, monthly Board report trend and analyses reports, bank reconciliations, execution of monthly financial closing processes.
- Developed training programs to elevate team performance and training capabilities.
- Implemented process improvements, resulting in streamlined workflows and reduced turnaround times.
- Oversaw project management initiatives to align strategic objectives with departmental goals.
Education
Bachelor of Science - Business Administration
Associate of Science - Business Administration
High School Diploma
High School Diploma
Skills
Operational efficiency
Problem-solving
Team leadership
Employee motivation
Customer relationship management
Accomplishments
- Collaborated with project team in the development of new database management system.
- Supervised team of 15 staff members.
- Achieved companies monthly set targets by completing tasks with accuracy and efficiency.
Lead Senior Team Member 5 years consistently
Listening to music and watching true crime documentaries.
Timeline
Sales Floor Supervisor
Burlington Coat Factory Department Store
10.2025 - CurrentRead More
Retail Sales Agent
One Villa Entertainment Company Limited
01.2023 - 01.2025Read More
01.1987 Read More
Senior Team Leader -Sales, Payables & Receivables
Advantage General Insurance Company Limited
2001 - 01.2023Read More
University College of The Caribbean
Bachelor of Science from Business Administration
Read More
University College of The Caribbean
Associate of Science from Business Administration
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Saint Jago High School
High School Diploma
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Saint Jago High School
High School Diploma
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