Willey Martinez
Greenville,SC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Sales Associate
Kimbrell's Furniture Store
Greenville, SC
08.2024 - Current
- Assisted customers in selecting furniture that met their needs and preferences.
- Provided exceptional customer service, ensuring satisfaction throughout the purchase process.
- Collaborated with team members to maintain an organized and visually appealing sales floor.
- Developed product knowledge to effectively answer inquiries and promote features of merchandise.
Bilingual Contact Center Associate
Real Page Inc.
Greenville, SC
03.2006 - 11.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Banquet Manager
Holiday Inn Mansfield-Foxboro
Mansfield, MA
10.2000 - 03.2006
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Education
GED -
Providence College
Providence, RISkills
- Supply Chain Distribution
- Materials Handling
- Problem-Solving Skills
- Operations Support
- Materials Management
- Equipment Operation
- Quality Assurance
- Documentation and Reporting
Timeline
Sales Associate
Kimbrell's Furniture Store
08.2024 - Current
Bilingual Contact Center Associate
Real Page Inc.
03.2006 - 11.2023
Banquet Manager
Holiday Inn Mansfield-Foxboro
10.2000 - 03.2006
GED -
Providence College