Willi Ytamal Mariano Galvez
Haverhill,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Brands
07.2018 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Checked orders for quality and completeness.
Front Desk Receptionist
Merrimack Industrial Sales
Haverhill, MA
12.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Delivery Associate
Amazon
Wilmington, MA
08.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Business Administration And Management -
Northern Essex Community College
Skills
- Operations Management
- Inventory Counts
- Policy and Procedure Enforcement
- Positive Attitude
- Professional Appearance
- Excel trained
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Merrimack Industrial Sales
12.2023 - 02.2024
Delivery Associate
Amazon
08.2023 - 12.2023
Shift Leader
Dunkin' Brands
07.2018 - Current
Business Administration And Management -
Northern Essex Community College