William Allen
Maple Falls,WA
Summary
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Care Aide
Consumer Direct Personal Care
Bellingham, WA
10.2025 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene, promoting independence and dignity.
- Documented client care progress accurately, ensuring compliance with care plans and regulations.
- Developed effective communication with clients and families, fostering strong relationships and trust.
Private Armed Security Officer
Off Duty Services
Bellingham, WA
05.2025 - 06.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Collaborated with law enforcement agencies during incidents to enhance response effectiveness.
- Implemented access control measures, verifying credentials of individuals entering secured areas.
- Conducted detailed inspections of facilities and equipment to identify potential hazards.
- Responded promptly to incidents, effectively managing emergency situations as they arose.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Armed Courier
Axiom Armored Transport
Mount Vernon, WA
05.2024 - 03.2025
- Safeguarded valuable assets during transportation, ensuring compliance with safety protocols.
- Coordinated secure pick-up and delivery routes to optimize efficiency and timeliness.
- Operated advanced security systems for monitoring cargo integrity throughout transit.
- Trained new couriers on safety procedures and emergency response protocols.
- Executed efficient route planning to optimize delivery schedules and minimize delays.
- Collaborated with team members to enhance operational protocols and improve service reliability.
Asset Protection Investigator
Walmart
Bellingham, WA
10.2022 - 03.2024
- Conducted comprehensive investigations to identify theft patterns and mitigate loss.
- Analyzed surveillance footage to gather evidence and support case resolution.
- Collaborated with law enforcement to report incidents and ensure compliance with security protocols.
- Developed training programs for staff on loss prevention techniques and best practices.
- Implemented strategies to enhance store security measures, reducing shrinkage rates.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Personally recovered over $70k of product stolen from the store during my time
Site Supervisor
Brosnan Security
Bellingham, WA
03.2021 - 10.2022
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Coordinated training programs for new security personnel, enhancing team efficiency and effectiveness.
- Monitored site activities using surveillance systems, identifying potential security threats proactively.
- Developed and implemented incident response procedures to improve emergency response times.
- Coordinated team assignments, optimizing resource allocation for maximum efficiency on-site.
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Developed and implemented site-specific security plans to mitigate risks and protect assets.
- Worked with personnel and managers to meet strict timelines.
- Maintained records and logs of work performed and materials and equipment used.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
Store Manager/Sales Manager
Talk 4 Less Wireless Communications, LLC.
Bellingham, WA
11.2018 - 03.2020
- Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.
- Plan and direct staffing, training, and performance evaluations to develop and control sales.
- Schedule and staff the location to company standard
- Analyzed sales data to identify trends, adjusting inventory levels accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Executed marketing strategies to enhance brand visibility within local community.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Trained and mentored staff, fostering a high-performance team culture.
- Led daily operations, ensuring efficient store management and customer service excellence.
Sales Associate
Lowe's
Bellingham, WA
02.2018 - 09.2018
- Responsible for retail sales
- Performed onsite, in-store retail sales
- Successfully negotiated sales of over 400 dollars
- Built personal relationships with customers
- Handled all prospective customer correspondence, including calls
- Verified customer personal information
- Presented products to clients
- Resolved register transaction issues
- Handled and followed up on escalations
- Provided customer support
- Provided exceptional customer service
- Stocked shelves
- Certified order picker driver
- Deliveries and installation of household equipment
Assistant Store Manager
SPIRIT HALLOWEEN SUPERSTORE
Covina, CA
08.2013 - 11.2017
- STORE SALES MANAGER SPIRIT HALLOWEEN SUPERSTORE. COVINA, CA 8-2013 TO 11-2017
- Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.
- Plan and direct staffing, training, and performance evaluations to develop and control sales.
- Increased sales from $3000 a week to approximately $13,500 a week.
ASSISTANT OFFICE COORDINATOR
WHITTIER AREA FIRST DAY
Whittier, CA
06.2008 - 11.2015
- Supervise the work of office, administrative, or client service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Improved the efficiency of the filing system by 75% by implementing a color coding system.
- Attends to clients and potential residents and deal with inquiries on the phone and face to face.
- Ensure filing systems are maintained and current.
Education
High school diploma - general
Bassett High School
La Puente, CA06-2001
Skills
- Operations
- Training & Development
- Supervising Experience
- Sales Management
- Store Management Experience
- Office Management
- Retail Sales
- RF Scanner
- Recruiting
- Time Management
- Basic Math
- Microsoft Word
- Microsoft Office
- Word Processing
- Administrative Experience
- Microsoft Outlook
- Inventory Control
- Logistics
- Negotiation
Certification
- Order Picker
- February 2018 to September 2018
Affiliations
u.s.m.c.
ADDITIONAL INFORMATION
- Maintain stock control systems for accuracy and future planning of storage capacity. Supervise inventory management and control processes including stocking ordering and re-ordering and order fulfillment. Improve operational efficiency across warehouse processes maintaining budgetary goals and company objectives.
- Consistent work output is essential requiring patience and a willingness to handle and complete one task at a time.
- Management: 5 years.
- Office Management: 8 years
- Develop contingency plans to deal with emergencies.
- Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.
- Skills & Abilities
- MANAGEMENT
- Supervise employees and oversee daily operations.
- Recruit and retain applicants as needed.
- Keeping Safety of the team first
- SALES
- Manage customer service requests promptly and resolve issues quickly
- An energetic and enthusiastic person who enjoys working with customers and providing the best service to them possible.
- Work within established systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- COMMUNICATION
- Communicate regulatory information to multiple departments and ensure that information is interpreted correctly.
- Confident, articulate, and professional speaking abilities.
- Empathic listener and persuasive speaker.
- LEADERSHIP
Languages
English
Native or Bilingual
Timeline
Home Care Aide
Consumer Direct Personal Care
10.2025 - Current
Private Armed Security Officer
Off Duty Services
05.2025 - 06.2025
Armed Courier
Axiom Armored Transport
05.2024 - 03.2025
Asset Protection Investigator
Walmart
10.2022 - 03.2024
Site Supervisor
Brosnan Security
03.2021 - 10.2022
Store Manager/Sales Manager
Talk 4 Less Wireless Communications, LLC.
11.2018 - 03.2020
Sales Associate
Lowe's
02.2018 - 09.2018
Assistant Store Manager
SPIRIT HALLOWEEN SUPERSTORE
08.2013 - 11.2017
ASSISTANT OFFICE COORDINATOR
WHITTIER AREA FIRST DAY
06.2008 - 11.2015
High school diploma - general
Bassett High School