William Arvin
Watertown,USA
Summary
To leverage my extensive customer service experience and leadership skills in a dynamic organization that values growth and development.
Professional with experience in high-pressure environments, adept at preparing quality meals while adhering to food safety standards. Demonstrated ability to enhance guest satisfaction through effective menu planning and recipe development, leading to improved seasonal offerings. Proven track record in team leadership within customer service roles, focusing on operational efficiency and customer satisfaction. Skilled in cross-functional collaboration and process documentation, contributing to continuous improvement initiatives.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Cook
Turning Stone Resort and Casino
Oneida, New York
05.2025 - 07.2025
- Prepared high-quality meals in a fast-paced environment, ensuring consistent adherence to food safety standards and guidelines.
- Assisted in menu planning and recipe development, contributing to seasonal offerings that enhanced guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes, improving overall efficiency and service delivery.
- Monitored inventory levels and restocked supplies, ensuring timely availability of ingredients for daily operations.
- Implemented cost-control measures through careful portioning and waste reduction, supporting budgetary goals while maintaining quality.
Team Leader
TTEC
Watertown, USA
03.2024 - 01.2025
- Lead teams specializing in highway tolls and EZPass systems.
- Promoted from CSR roles due to exemplary performance.
- Led a team of customer service representatives to enhance operational efficiency and improve customer satisfaction scores.
- Coordinated cross-functional collaboration to streamline processes, resulting in improved service delivery and team cohesion.
- Developed and maintained process documentation to ensure compliance and support continuous improvement initiatives.
Lead Customer Service Representative
TTEC
Watertown, USA
02.2024 - 03.2024
- Assisted CSRs with complex calls at the help desk.
- Recognized for rapid promotion based on problem-solving abilities.
Customer Service Representative
TTEC
Watertown, USA
01.2024 - 02.2024
- Managed customer inquiries for the NY Toll Service.
- Demonstrated strong communication skills leading to advancement opportunities.
Bus Monitor/Front Desk Agent/Night Auditor
07.2022 - 01.2023
Independent Contractor
05.2021 - 08.2021
Scheduling Specialist
Aspen Dental
East Syracuse, USA
11.2021 - 03.2021
- Scheduled new patients across national locations.
- Built rapport with clients enhancing patient satisfaction scores.
Technical Support and Trainer
Advantage Staffing/WIPRO
Syracuse, USA
03.2018 - 07.2018
- Troubleshot medical equipment issues while training new employees on best practices.
Customer Service Representative & Trainer
06.2016 - 06.2017
- (Details available upon request)
Health Plan Advisor & Customer Service Specialist
07.2010 - 09.2010
Education
Associate of Arts - Applied Business
Jefferson Community College
Watertown, NY 08.2023 - 02.2026
Associate's Degree - Business Administration
Dayman College
Louisville, KYSkills
- Customer Service Excellence
- Leadership & Mentoring
- Microsoft Office Suite
- Problem Solving
- Multi-tasking Abilities
- Public Speaking Skills
- Social Media Management
- Meal preparation
- Food safety compliance
- Menu planning
- Recipe development
Timeline
Cook
Turning Stone Resort and Casino
05.2025 - 07.2025
Team Leader
TTEC
03.2024 - 01.2025
Lead Customer Service Representative
TTEC
02.2024 - 03.2024
Customer Service Representative
TTEC
01.2024 - 02.2024
Associate of Arts - Applied Business
Jefferson Community College
08.2023 - 02.2026
Bus Monitor/Front Desk Agent/Night Auditor
07.2022 - 01.2023
Scheduling Specialist
Aspen Dental
11.2021 - 03.2021
Independent Contractor
05.2021 - 08.2021
Technical Support and Trainer
Advantage Staffing/WIPRO
03.2018 - 07.2018
Customer Service Representative & Trainer
06.2016 - 06.2017
Health Plan Advisor & Customer Service Specialist
07.2010 - 09.2010
Associate's Degree - Business Administration
Dayman College