William Bailey
Harrisburg,SD
Summary
Avid problem-solver with a passion for performing high quality work in a fast-paced environment. A team player that is able to manage multiple workloads with accuracy and attention to detail.
Overview
8
8
years of professional experience
Work History
Mobile Auto Glass Technician
Glass Doctor
Tea, SD
08.2022 - Current
- Performs windshield repair or replacement on cars, trucks, and other motor vehicles.
- Attaches moldings, clips, and weather stripping to ensure proper fitment of the glass.
- Removes any old sealant from the vehicle before installing a new windshield.
- Provides customer service by answering questions about services offered and estimated times for completion of work.
- Educates customers on proper care and maintenance of their car's windows and windshields post-installation.
- Maintains cleanliness of workspace throughout each shift.
- Receives and submits payments for services.
Lead Auto Glass Technician
Safelite Auto Glass
Sioux Falls, SD
12.2018 - 08.2022
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Removed any old sealant from the vehicle before installing a new windshield.
- Applied adhesives to bond the windshield in place.
- Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Communicated effectively with co-workers regarding progress on projects.
- Discussed products, services and accessories with clients.
- Received and submitted payments for work.
- Set up and updated customer accounts and closed out service tickets after job completion.
- Prepared work orders, set up and updated accounts and closed out service tickets.
- Oversaw all returns and corrections.
- Documented work and maintained customer records for accurate billing.
- Provided training and guidance to new shop personnel.
- Conducted regular performance reviews of shop employees.
- Resolved customer complaints in a timely manner.
Mobile Auto Glass Technician
Safelite Auto Glass
Sioux Falls, SD
03.2016 - 12.2018
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Removed any old sealant from the vehicle before installing a new windshield.
- Applied adhesives to bond the windshield in place.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Maintained cleanliness of workspace throughout each shift.
Education
GED -
Spencer High School
Spencer, IA05-2015
Skills
- Replacing door regulators
- Accessories knowledge
- Glass cutting
- Damage Assessment
- Glass handling
- Hand and power tools
- Diagnostic abilities
- Quality controls
- Documentation skills
- Ticket writing
- Data Entry
- Vehicle Inspection
- Attention to Detail
- Customer Service
- Access management
- Time Management
- Supply Inventory Management
- Training Methods
- New Employee Training
- Forklift Operation
- Route Management
- Impeccable driving record
Timeline
Mobile Auto Glass Technician
Glass Doctor
08.2022 - Current
Lead Auto Glass Technician
Safelite Auto Glass
12.2018 - 08.2022
Mobile Auto Glass Technician
Safelite Auto Glass
03.2016 - 12.2018
GED -
Spencer High School
Similar Profiles
Kevin M. Lizak, Jr.Kevin M. Lizak, Jr.
General Manager and Business Development at Glass DoctorGeneral Manager and Business Development at Glass Doctor
Jocelyn KirtonJocelyn Kirton
Inside Sales Representative at Glass DoctorInside Sales Representative at Glass Doctor
MICHELLE SIMSMICHELLE SIMS
NA at GLASS DOCTORNA at GLASS DOCTOR
Kandra TempletonKandra Templeton
Behavioral Health Intern at Urban Indian HealthBehavioral Health Intern at Urban Indian Health
Braden HauckBraden Hauck
Diesel Mechanic at Self EmployedDiesel Mechanic at Self Employed