William Bailey
Harrisburg,SD
Summary
Avid problem-solver with a passion for performing high quality work in a fast-paced environment. A team player that is able to manage multiple workloads with accuracy and attention to detail.
Overview
8
8
years of professional experience
Work History
Mobile Auto Glass Technician
Glass Doctor
Tea, SD
08.2022 - Current
- Performs windshield repair or replacement on cars, trucks, and other motor vehicles.
- Attaches moldings, clips, and weather stripping to ensure proper fitment of the glass.
- Removes any old sealant from the vehicle before installing a new windshield.
- Provides customer service by answering questions about services offered and estimated times for completion of work.
- Educates customers on proper care and maintenance of their car's windows and windshields post-installation.
- Maintains cleanliness of workspace throughout each shift.
- Receives and submits payments for services.
Lead Auto Glass Technician
Safelite Auto Glass
Sioux Falls, SD
12.2018 - 08.2022
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Removed any old sealant from the vehicle before installing a new windshield.
- Applied adhesives to bond the windshield in place.
- Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Communicated effectively with co-workers regarding progress on projects.
- Discussed products, services and accessories with clients.
- Received and submitted payments for work.
- Set up and updated customer accounts and closed out service tickets after job completion.
- Prepared work orders, set up and updated accounts and closed out service tickets.
- Oversaw all returns and corrections.
- Documented work and maintained customer records for accurate billing.
- Provided training and guidance to new shop personnel.
- Conducted regular performance reviews of shop employees.
- Resolved customer complaints in a timely manner.
Mobile Auto Glass Technician
Safelite Auto Glass
Sioux Falls, SD
03.2016 - 12.2018
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Removed any old sealant from the vehicle before installing a new windshield.
- Applied adhesives to bond the windshield in place.
- Provided customer service by answering questions about services offered and estimated times for completion of work.
- Maintained cleanliness of workspace throughout each shift.
Education
GED -
Spencer High School
Spencer, IA05-2015
Skills
- Replacing door regulators
- Accessories knowledge
- Glass cutting
- Damage Assessment
- Glass handling
- Hand and power tools
- Diagnostic abilities
- Quality controls
- Documentation skills
- Ticket writing
- Data Entry
- Vehicle Inspection
- Attention to Detail
- Customer Service
- Access management
- Time Management
- Supply Inventory Management
- Training Methods
- New Employee Training
- Forklift Operation
- Route Management
- Impeccable driving record
Timeline
Mobile Auto Glass Technician
Glass Doctor
08.2022 - Current
Lead Auto Glass Technician
Safelite Auto Glass
12.2018 - 08.2022
Mobile Auto Glass Technician
Safelite Auto Glass
03.2016 - 12.2018
GED -
Spencer High School
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