William Baker
Rochester,NY
Summary
I Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Manager / Tow Truck Driver
East Ave Auto
12.2019 - 04.2024
- Front office manager
- Answering phones, dispatching tow drivers, invoicing insurance claims on vehicles, reconciling daily cash and credit card transactions, scheduling repairs, and working as a driver.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Laborer / Union Local 621
Otis Eastern
05.2013 - 10.2019
- Skilled laborer (Pipeline) I worked on various projects in Pennsylvania and Maryland
- Mainline construction, environmental remediation, and anomaly digs
- Worked alongside team to accomplish work goals according to schedule.
- Operated forklifts and boom lifts to complete various tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Used variety of hand and power tools to complete tasks.
- Collaborated on diverse projects requiring effective communication between multiple tradespeople for seamless execution.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Maintenance / Grounds Department
Alfred University
09.2010 - 05.2013
- Collaborated with other staff members to maintain safe, attractive outdoor spaces for public enjoyment.
- Helped maintain sports fields, ensuring they were properly marked, groomed, and ready for game day events.
- Optimized equipment performance with routine maintenance checks and prompt repairs as necessary.
- Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas.
Education
NYS Regents Diploma - General Studies
Wellsville High School
Associate of Arts - Liberal Arts
Alfred State College
Alfred, NY01.2009
Transportation And Materials Moving
US Army
USA / West Germany01.1986
Skills
- Communication
- Problem-solving
- Customer service
- Computer skills
- Time Management
- Verbal and written communication
- Negotiation
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Professional and Courteous
- Documentation And Reporting
Additional Information
I am currently in the Whitefish / Kalispell area now looking for work. Please feel free to reach out any time. Phone call is best. Thanks Bill.
Timeline
Manager / Tow Truck Driver
East Ave Auto
12.2019 - 04.2024
Laborer / Union Local 621
Otis Eastern
05.2013 - 10.2019
Maintenance / Grounds Department
Alfred University
09.2010 - 05.2013
NYS Regents Diploma - General Studies
Wellsville High School
Associate of Arts - Liberal Arts
Alfred State College
Transportation And Materials Moving
US Army
Similar Profiles
DYLCIA HERNANDEZDYLCIA HERNANDEZ
Assistant Principal at East Ave. Elementary School (Hayward Unified School District [HUSD])Assistant Principal at East Ave. Elementary School (Hayward Unified School District [HUSD])
Muhammad Hani SaulatMuhammad Hani Saulat
Customer Service Representative at College Ave East Medical ClinicCustomer Service Representative at College Ave East Medical Clinic
Kelly BetleyKelly Betley
National Sales & Business Development Manager at SHK MANAGEMENT, AVE Hotel & Extended Stay by Korman Communities – East CoastNational Sales & Business Development Manager at SHK MANAGEMENT, AVE Hotel & Extended Stay by Korman Communities – East Coast