Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

William Baladez

Seguin
William Baladez

Summary

Dynamic and reliable professional with extensive experience at the United States Postal Service. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in CRM systems and problem-solving, with a high-energy attitude that fosters team development and punctual service delivery. Committed to maintaining professionalism and accuracy in all tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
years of professional experience
1
Certification

Work History

United States Postal Service, USPS

Rural Carrier Associate
07.2025 - Current

Job overview

  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

RDO Equipment Company

Parts Delivery Driver
11.2021 - 12.2023

Job overview

  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.

Southwest Airlines, SWA

Call Center Representative
08.2008 - 12.2020

Job overview

  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

United States Postal Service, USPS

Rural Carrier Associate
06.2006 - 08.2008

Job overview

  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Secured and properly stored packages for delivery to eliminate damage risks.

Education

Robert E Lee HS
San Antonio, TX

High School Diploma

University Overview

  • Golf Champion - District / Regional Qualified

San Jacinto Jr College
Houston, TX

from Banking ; Real Estate

University Overview

San Antonio Board of Realtors
San Antonio, TX

from Real Estate

University Overview

Skills

  • Punctuality and reliability
  • Call center operations
  • Service upselling
  • Team development
  • Follow-up skills
  • CRM system proficiency
  • Courteous demeanor
  • Typing proficiency
  • Problem-solving
  • High-energy attitude
  • Positive and professional

Accomplishments

Accomplishments

Completion of 180 of Core Real Estate Education Classes

Certification

Received Certified Completion of Texas Real Estate Education

Timeline

Rural Carrier Associate
United States Postal Service, USPS
07.2025 - Current
Parts Delivery Driver
RDO Equipment Company
11.2021 - 12.2023
Call Center Representative
Southwest Airlines, SWA
08.2008 - 12.2020
Rural Carrier Associate
United States Postal Service, USPS
06.2006 - 08.2008
Robert E Lee HS
High School Diploma
San Jacinto Jr College
from Banking ; Real Estate
San Antonio Board of Realtors
from Real Estate