William Ball
San Diego,CA
Summary
Dedicated Customer Service professional, who is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GEICO
10.2022 - 04.2023
- Providing insurance recommendations and related service to customers nationwide as a licensed insurance professional
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Consistently perform in the top percentiles for weekly, monthly and quarterly metrics
Sabbatical
N/A
01.2022 - 10.2022
- Took a sabbatical from my career to pursue personal growth opportunities including travelling and volunteer work
Associate Client Manager
Coleman Research Group
08.2020 - 01.2021
- Coleman Research is a leading expert networking, with over a decade of experience, Coleman excels in connecting leading investment firms, consultancies, and corporations with first-hand knowledge from specialized industry experts
- My responsibilities include:
- Qualifying experts and preparing them for consultations
- Managing Client expectations and meeting specifications
- Keeping up-to-date with current events in the financial markets
- Identifying and recruiting experts that meet our client's specifications
- Research and present industry trends
- Establishing new relationships with industry professionals and building upon existing ones
- Regularly meet/ exceed quarterly goals
Recruiter
Link2USA
10.2019 - 07.2020
- Owned full-cycle recruiting process partnering with high-growth technology startups in fintech, adtech, cybersecurity, and AI/ML/data science for various technical and non-technical roles
- Performed various critical recruiting activities including talent sourcing, resume screening/job postings, interviews, reference verification, and offer negotiations/signing
- Coordinated all contact between candidate and client including scheduling of interviews (phone screenings, onsites, video interviews) and sending out calendar invites via Outlook
- Account management experience with client-facing duties including bi-weekly Hiring Manager syncs, email communications, intake, and preparing reports+ analytics for process/funnel improvement
Data Entry Associate
Campaign Offices
07.2019 - 10.2019
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Education
Bachelor of Arts - Sociology
Boston University
Boston, MA06.2019
Skills
- Microsoft Office & Google Suite
- Project Management
- Communication & Presentation
- Creative Problem Solving
- Client Management
- Teamwork
- Startup Consulting
- Recruitment Strategies
- Customer Service
- Customer Retention Strategies
Timeline
Customer Service Representative
GEICO
10.2022 - 04.2023
Sabbatical
N/A
01.2022 - 10.2022
Associate Client Manager
Coleman Research Group
08.2020 - 01.2021
Recruiter
Link2USA
10.2019 - 07.2020
Data Entry Associate
Campaign Offices
07.2019 - 10.2019
Bachelor of Arts - Sociology
Boston University
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