Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Ballard

Loretto,United States

Summary

Empathetic and dependable professional with years of experience in customer service and support roles. Excels in creating positive interactions through patience, active listening, and genuine care for customer concerns. Skilled in forklift operation, inventory handling, and adherence to safety protocols, with certifications in equipment usage. Well-versed in multitasking across applications, performing detailed data entry, and thriving in both independent and team-based work environments.

Overview

10
10
years of professional experience

Work History

Lumber Customer Service Representative

Lowes Home Improvement Stores
Bardstown, United States
05.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained current forklift, near-reach lift, and order picker training and certification as required by company policies.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Uber Partner

Uber
Lexington, United States
05.2022 - 03.2023
  • Delivered packages.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
  • Maintained high ratings from customer for cleanliness, safety, and customer service.
  • Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
  • Kept track of mileage driven for tax purposes using designated tracking software.

Problem Solver

Amazon
Lexington, United States
01.2022 - 05.2022
  • Utilized over a dozen different applications to locate customer information, product information, and tracking history.
  • Assessed customer's order history, basis of return, and refund options.
  • Categorized each product based on sale-ability.

Personal Assistant

B & N Investments Inc.
Loretto, United States
04.2020 - 01.2022
  • Handled calls, greeted clients, and handled front desk responsibilities.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Assisted in communicating with over 40 different properties for maintenance and lease agreements.
  • Created and converted documents into reports.
  • Personally implemented a new fully digitized system.

Server

Rosewood Bar and Grill
Lexington, United States
05.2015 - 01.2017
  • Took orders from customers accurately and in a timely manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

General Ed. - Health Sciences

Marion County High School
Lebanon
06.2014

Some College (No Degree) -

BCTC
Lexington, KY

Skills

  • Customer Service
  • Teamwork and collaboration
  • Time Management
  • Problem Solving
  • Filing
  • Multitasking
  • Order processing
  • Forklift operation

References

References available upon request.

Timeline

Lumber Customer Service Representative

Lowes Home Improvement Stores
05.2023 - Current

Uber Partner

Uber
05.2022 - 03.2023

Problem Solver

Amazon
01.2022 - 05.2022

Personal Assistant

B & N Investments Inc.
04.2020 - 01.2022

Server

Rosewood Bar and Grill
05.2015 - 01.2017

General Ed. - Health Sciences

Marion County High School

Some College (No Degree) -

BCTC

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William Ballard