William Barnett
willowick,OH
Summary
Dynamic Off Shift Manager with expertise in team leadership, safety compliance, and quality assurance. Proven track record in enhancing productivity and resolving customer issues effectively.
Overview
15
15
years of professional experience
Work History
Off Shift Manager
PAULO
Willoughby, Ohio
12.2022 - Current
- Managed daily operations to enhance productivity and ensure efficient workflow.
- Implemented safety protocols, promoting a secure work environment.
- Conducted product quality checks to uphold high standards.
- Trained new staff on operational procedures and company policies.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Scheduled team shifts to optimize coverage effectively.
- Provided coaching and guidance to improve team performance as needed.
- Collaborated with management to identify staffing needs and training gaps.
Supervisor
PAULO
Willoughby, Ohio
06.2018 - 12.2022
- Supervised daily operations, ensuring compliance with company policies and workplace safety regulations.
- Coordinated staff schedules to enhance workflow efficiency across teams.
- Trained new employees on operational procedures and safety standards, fostering a knowledgeable workforce.
- Resolved employee conflicts, promoting a positive and collaborative work environment.
- Liaised with management to align team objectives with overall company goals.
- Monitored employee productivity, delivering constructive feedback and coaching for improvement.
- Acted as a liaison between upper management and staff, facilitating open lines of communication.
- Maintained professionalism under pressure, effectively diffusing tense situations.
heat treat lead
PAULO
Willoughby, Ohio
03.2017 - 06.2018
- Achieved service goals through effective task prioritization and organization.
- Promoted high customer satisfaction by resolving issues with knowledgeable service.
- Collaborated with diverse coworkers to address product and service-related challenges.
- Contributed innovative solutions that enhanced team performance and outcomes.
- Supported colleagues, fostering a collaborative work environment.
- Worked closely with team members to meet project objectives and deadlines.
- Executed day-to-day responsibilities with accuracy and efficiency.
heat treat specialist
PAULO
Willoughby, Ohio
10.2015 - 03.2017
- Engaged in training and compliance initiatives to enhance skills and knowledge.
- Cultivated strong relationships with staff and management for effective collaboration.
- Identified customer needs promptly to ensure efficient service delivery.
- Established specific project goals to track progress and assess outcomes.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Painesville, Ohio
03.2011 - 09.2015
- Delivered professional uniforms and facility services to diverse clients, enhancing satisfaction.
- Managed inventory for assigned routes, ensuring timely replenishment and availability of supplies.
- Assisted customers with product selection and addressed service inquiries effectively.
- Conducted on-site visits to assess customer needs and identify additional sales opportunities.
- Developed targeted strategies to increase sales volume through potential customer outreach.
- Created detailed reports on route activity, including calls, sales statistics, and collections.
- Built strong client relationships by providing excellent customer service during interactions.
- Organized route paperwork, including invoices and bills of lading, for accurate record-keeping.
Education
High School Diploma -
Harvey
Painesville, OH06-2004
Skills
- Team leadership
- Shift management
- Safety compliance
- Performance coaching
- Quality assurance
- Customer service
Timeline
Off Shift Manager
PAULO
12.2022 - Current
Supervisor
PAULO
06.2018 - 12.2022
heat treat lead
PAULO
03.2017 - 06.2018
heat treat specialist
PAULO
10.2015 - 03.2017
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
03.2011 - 09.2015
High School Diploma -
Harvey