Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Bass

University Heights

Summary

Seeking a full-time position that offers professional challenges and allows for leveraging interpersonal skills, time management abilities, and problem-solving expertise. Dedicated to excelling in a dynamic work environment, contributing positively to the team, and achieving personal growth. Passionate about continuous skill improvement, taking on new responsibilities to drive success for both self and the organization. Committed to delivering high-quality results and exceeding expectations in all tasks and projects.

Overview

16
16
years of professional experience

Work History

Rep I Care

CVS Caremark
11.2023 - Current
  • Provide customized service by recognizing and responding to individual member preferences and needs.
  • Build trusting relationships through empathetic and engaging interactions to fully understand the member’s concerns.
  • Anticipate customer needs by identifying and addressing unasked questions, offering helpful plan and benefit information.
  • Educate members about benefit plans, self-service tools, wellness resources, and cost-saving programs.
  • Take ownership of each member interaction, ensuring accurate, timely, and complete resolution of inquiries.
  • Guide members to appropriate healthcare and wellness resources, offering alternatives where applicable.
  • Identify trends and potential service issues, and partner with relevant departments to develop proactive solutions.
  • Collaborate cross-functionally to support resolution of service issues and to implement process improvements.
  • Assist with claim status updates, benefit eligibility inquiries, and plan interpretation.
  • Escalate issues as needed for grievance or appeal handling.
  • Document and track all member interactions accurately using appropriate systems and tools.
  • Participate in and support client-specific presentations and training efforts as needed.

Discharge Facilitator

Hastings Professional Discount Drugmart
06.2020 - 08.2023
  • Deliver medical equipment and supplies to customers safely, courteously, and timely.
  • Instruct patients on the safe and appropriate use of medical equipment
  • Follow patient orientation checklists during the delivery and training of new patients
  • Accurately and efficiently assessed patients' aftercare needs in collaboration with the patient, physicians, therapists, and treatment team.


Shipping and Receiving Clerk

Hastings Professional Discount Drugmart
03.2016 - 06.2020
  • Utilized pallet jacks and dollies to unload goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records, and transmitted to the proper department.
  • Manages the shipment and receipt of all products, materials, and supplies.
  • Collaborates with logistics technicians, customer service representatives, service providers, and other individuals involved in the shipment and receipt of products.
  • Track, trace, and update the status of incoming and outgoing shipments.

Medical Equipment Delivery Driver

Hastings Professional Discount Drugmart
04.2009 - 03.2016
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Completed on-time deliveries by choosing best and most efficient routes by utilizing maps and GPS Technology.
  • Kept accurate documentation of mileage, deliveries, pickups, customer issues and damages.

Education

Associate of Arts - Culinary Arts

Pennsylvania Culinary
07.1999

Skills

  • Strong verbal and written communication skills with a focus on empathy and clarity
  • Ability to actively listen and ask probing questions to uncover member needs
  • Demonstrated problem-solving and critical thinking abilities
  • Comfortable working both independently and collaboratively in a team environment
  • Proficiency in customer service platforms and internal systems for tracking and managing interactions

References

Available upon request

Timeline

Rep I Care

CVS Caremark
11.2023 - Current

Discharge Facilitator

Hastings Professional Discount Drugmart
06.2020 - 08.2023

Shipping and Receiving Clerk

Hastings Professional Discount Drugmart
03.2016 - 06.2020

Medical Equipment Delivery Driver

Hastings Professional Discount Drugmart
04.2009 - 03.2016

Associate of Arts - Culinary Arts

Pennsylvania Culinary

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William Bass