William Bea
Cincinnati
Overview
9
9
years of professional experience
Work History
Supply Utility
Military Sealift Command CIVMAR Support Unit West
09.2023 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Trained other personnel in proper maintenance and repair of utility systems.
- Verified that all safety procedures were followed while working on utility systems.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Freight Conductor
CSX
03.2021 - 09.2022
- Performed air brake and electrical connection coupling.
- Inspected train in motion and stationary to determine proper functionality.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated with train dispatchers to obtain and adjust directions.
- Negotiated and directed train and rail cars movement.
- Maintained strict schedules for passengers and cargo.
- Cut, switched and supervised loading and unloading of railcars.
- Prepared forms, required reports, switch lists and train orders daily.
- Performed daily inspections on switches.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
25B Information Technology Specialist/Transportation Coordinator
US Army
07.2018 - 03.2021
- Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes.
- Responsible for installing, configuring, and maintaining computer hardware and software systems. This includes diagnosing and resolving hardware and software issues to ensure the proper functioning of Army systems.
- Assist in the setup and maintenance of computer networks, both wired and wireless.
- Provide technical assistance and support to Army personnel.
- Managed Armory Room for Military Unit
- Played a crucial role in managing the transportation logistics of the military, ensuring that supplies and personnel reach their intended destinations in a timely and efficient manner.
- Proved successful working within tight deadlines and a fast-paced environment.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
IT Technician
Pomeroy
02.2017 - 07.2018
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware, devices, and software to set up work stations for employees.
- Disassembled computers to perform diagnostics and check for repair needs.
- Wrote reports on computer statuses and maintenance jobs.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Guest Service Representative
Norwegian Cruise Line
08.2014 - 01.2017
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Technical Diploma - Data Science
Divergence Academy
Dallas, TXTechnical Diploma - Cybersecurity
Southern Careers Institute
Austin, TXTechnical Diploma - Computer Networking
Southern Careers Institute Inc
Austin, TX09.2023
Skills
- Security Configuration
- Network Security Systems
- Vulnerability Management
- Security Best Practices
- Wide Area Network (WAN)
- Video Surveillance Systems
- Virtual Local Area Networks
- Local Area Network (LAN)
- Microsoft Office
- Customer Service
Timeline
Supply Utility
Military Sealift Command CIVMAR Support Unit West
09.2023 - Current
Freight Conductor
CSX
03.2021 - 09.2022
25B Information Technology Specialist/Transportation Coordinator
US Army
07.2018 - 03.2021
IT Technician
Pomeroy
02.2017 - 07.2018
Guest Service Representative
Norwegian Cruise Line
08.2014 - 01.2017
Technical Diploma - Data Science
Divergence Academy
Technical Diploma - Cybersecurity
Southern Careers Institute
Technical Diploma - Computer Networking
Southern Careers Institute Inc
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