William Bea
Cincinnati
Summary
Seasoned US veteran with 3-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
10
10
years of professional experience
Work History
Supply Utilityman
Military Sealift Command
2023.09 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Trained other personnel in proper maintenance and repair of utility systems.
- Verified that all safety procedures were followed while working on utility systems.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
System Administrator
Jabil
2021.04 - 2023.08
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
25B Information Technology Specialist/Transportation Coordinator
US Army
2018.07 - 2021.03
- Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes.
- Responsible for installing, configuring, and maintaining computer hardware and software systems. This includes diagnosing and resolving hardware and software issues to ensure the proper functioning of Army systems.
- Assist in the setup and maintenance of computer networks, both wired and wireless.
- Provide technical assistance and support to Army personnel.
- Managed Armory Room for Military Unit
- Played a crucial role in managing the transportation logistics of the military, ensuring that supplies and personnel reach their intended destinations in a timely and efficient manner.
- Proved successful working within tight deadlines and a fast-paced environment.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
IT Technician
Pomeroy
2017.02 - 2018.07
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware, devices, and software to set up work stations for employees.
- Disassembled computers to perform diagnostics and check for repair needs.
- Wrote reports on computer statuses and maintenance jobs.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Guest Service Representative
Norwegian Cruise Line
2014.08 - 2017.01
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Technical Diploma - Data Science
Divergence Academy
Technical Diploma - Cybersecurity
Southern Careers Institute
Technical Diploma - Computer Networking
Southern Careers Institute Inc
09.2023
Skills
- Security Configuration
- Network Security Systems
- Vulnerability Management
- Security Best Practices
- Wide Area Network (WAN)
- Video Surveillance Systems
- Virtual Local Area Networks
- Local Area Network (LAN)
Timeline
Supply Utilityman
Military Sealift Command
2023.09 - Current
System Administrator
Jabil
2021.04 - 2023.08
25B Information Technology Specialist/Transportation Coordinator
US Army
2018.07 - 2021.03
IT Technician
Pomeroy
2017.02 - 2018.07
Guest Service Representative
Norwegian Cruise Line
2014.08 - 2017.01
Technical Diploma - Data Science
Divergence Academy
Technical Diploma - Cybersecurity
Southern Careers Institute
Technical Diploma - Computer Networking
Southern Careers Institute Inc
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