WILLIAM B. HESSLER JR.
Roanoke,VA
Summary
IT Professional with an Associate's Degree in Computer Networking Information Technology. Practical skills and providing a wide-ranging of services installing, troubleshooting, and fixing software and hardware in various computer and printer systems. Excellent written and verbal communication skills, able to explain complicated information to end-users to ensure efficient use of technologies. Collaborates with managers, coordinators, and end-users to ensure positive results. Dedicated, dependable and reliable.
Overview
40
40
years of professional experience
Work History
Technology Support Specialist
Lewan Technology / Xerox Corp
01.2008 - 09.2024
- Troubleshooting computer issues, helping customers diagnose and fix problems over phone, on messaging platforms or onsite;
- Installing new hardware, operating systems, and software applications, monitor and maintain computer systems, server maintenance, assist senior staff, make recommendations to customers and employees on hardware changes, provide technical documentation to customers / end users, escalate technical cases to sr team
- Background with Windows operating systems, servers, appliances
- Microsoft Azure, Microsoft 365, SalesForce, Service NOW, Delinea, Secret Server, Citrix, ShareFile, SharePoint, Beyond Trust Remote Support
Multi-Lines Claims Examiner
GAB Robins North America
01.2003 - 01.2007
- Facilitated the handling and resolution of claims involving automobile, premise liability, general liability, bodily injury, and property losses
- Prepared reports with handling recommendations to client for losses
- Identified and resolved coverage issues
- Managed litigated claims
- Identified and pursued subrogation
- Prepared invoices and billed the clients based upon contracted rate
- Provided support to the office’s daily functions
- Assisted Branch Manager in special projects
Casualty Claims Analyst
American Family Insurance Company
01.2002 - 01.2003
- Investigated claim losses by obtaining the necessary information via telephone or in person to determine compensability
- Negotiated settlements
- Analyzed and resolved coverage issues
- Identified and pursued subrogation
Claims Specialist
Liberty Mutual Insurance Group
01.1985 - 01.2001
- Oversaw claim representative’s workflow and monthly production
- Provided training for new hires
- Communicated with insured, claimants, and attorney to resolve property damage, bodily injury and property losses
- Conducted accident scene investigations
- Traveled to other offices within the company handling catastrophic losses
- Mediated disputed claims while serving as a panel member with Arbitration Forums
- Supported end users with software and hardware issues
Education
Associate of Science -
Cambridge College
Aurora, CO05.2002
Skills
- Technical Support
- Hardware and Software Support
- Microsoft 365 including Windows Servers
- Microsoft Active Directory
- SharePoint
- Citrix Sharefile
- VMWare VSphere
- SalesForce Service Cloud
- Service Now
Timeline
Technology Support Specialist
Lewan Technology / Xerox Corp
01.2008 - 09.2024
Multi-Lines Claims Examiner
GAB Robins North America
01.2003 - 01.2007
Casualty Claims Analyst
American Family Insurance Company
01.2002 - 01.2003
Claims Specialist
Liberty Mutual Insurance Group
01.1985 - 01.2001
Associate of Science -
Cambridge College
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