William Bledsoe
Rincon,GA
Summary
Accomplished Service Center Manager at Northwest Exterminating, adept in strategic planning and workforce management, significantly enhancing service quality and customer satisfaction. Demonstrated leadership in staff development and budget analysis, achieving notable revenue goals. Skilled in problem-solving and teamwork, consistently exceeding performance targets with a strong focus on results.
Adept individual with nearly 10 years working as Manager for $2 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product as well as customer service expertise, including competitive offerings, pricing, and market positioning.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Service Center Manager
Northwest Exterminating
Pooler, GA
09.2015 - Current
- Responsible for the growth and expansion of the service center internally and externally
- Builds strong relationships and enhances lives of internal and external customers
- Plan, direct and coordinate the operations of a service center
- Administer and communicate corporate written and oral policies and procedures
- Monitor service center budget
- Manage service center to meet goals and objectives
- Trains, coaches and develops technicians, inspectors, helpers and office managers
- Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
- Assist team of technicians on difficult assignments
- Assessment of customer pest control needs and delivery of service to customers' residential or business locations
- Sales of all Northwest services including wildlife control, termite protection, mosquito reduction, pest control, TAP insulation etc., so that revenue goals are met
Sales Inspection Specialist
Northwest Exterminating
Canton, GA
01.2009 - 09.2015
- Complete inspections encompassing interior, exterior, attic, and crawl space and provide quotes to prospective customers
- Ensure completion of documentation to align with Northwest standards
- Generate sales leads via cold calling, networking, strategic partnerships, etc.
- Communicate value of service and transition prospects to Northwest customers
- Build, nurture, and strengthen relationships with internal and external customers
- Championed continuous improvement initiatives within the department, ultimately enhancing overall inspection performance and accuracy.
Irrigation Manager
John Deere Landscapes
Cumming, GA
11.2005 - 12.2008
- Determined appropriate budget levels and administered expenditures.
- Executed top-notch customer service and assistance for Irrigation and Landscape lighting contractors.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
- Managed accurate files and implemented new organizational systems to improve customer service efficiency
- Handled reports for orders requested and completed orders in a timely manner to meet required deadlines
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Supervised and managed employees during sorting, packaging and return procedures.
- Coordinated with suppliers to procure high-quality materials at competitive prices, streamlining operational expenses.
- Coached, managed, tasked and assessed employees on company practices and processes.
Assembly Line Production Worker
Scientific Games International
Alpharetta, GA
06.2004 - 11.2004
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
Education
Brewton Parker College
Vidalia, GA 08.2001 - 11.2002
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Sequoyah High School
Canton, GA06.2001
Skills
Leadership trained
Staff Training and Development
Strategic Planning
Workforce Management
Service Quality Assurance
Budget Analysis
Multitasking Abilities
Reliability
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Accomplishments
- Number 2 Sentricon Salesman in 2012 over entire sales force
Certification
- Designated Certified Operator in HPC, WDO in the state of GA
- Designated Certified Operator in HPC, WDO in the state of SC
- Licensed in Category 41 in the pest control industry for legal use of Mosquito pesticides
- Certified "Train the Trainer" by the GA Department of Agriculture
Additional Information
Potential references for you to contact:
Brian Giles-Friend (Gulfstream Operations Manger II)
(912) 667-6231
Walt Lawson-Friend (Clerk of Superior Court for Effingham County)
(912) 663-0837
Coralie Bruno- Colleague (Northwest Exterminating- Human Resources Recruitment Specialist)
(678) 353-8115
Timeline
Service Center Manager
Northwest Exterminating
09.2015 - Current
Sales Inspection Specialist
Northwest Exterminating
01.2009 - 09.2015
Irrigation Manager
John Deere Landscapes
11.2005 - 12.2008
Assembly Line Production Worker
Scientific Games International
06.2004 - 11.2004
Brewton Parker College
08.2001 - 11.2002
Kennesaw State University
High School Diploma -
Sequoyah High School