William Bobo II
Antioch,CA
Summary
Dynamic customer service and sales professional with a proven track record at West Coast Solar. Recognized for exceptional problem-solving and communication skills, I thrive in fast-paced environments, delivering outstanding support and fostering teamwork. My attention to detail and adaptability ensure effective solutions, enhancing customer satisfaction and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service/Sales
West Coast Solar
03.2012 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Insurance Customer Service Representative
Independent Agent
06.2008 - 01.2012
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Resolved customer inquiries regarding policy details and claims processing.
- Analyzed client feedback to enhance service delivery and customer satisfaction.
- Maintained detailed records of customer interactions using CRM software.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Education
High School Diploma -
Westmoor High School
Daly City, CASome College (No Degree) - Marketing
College of San Mateo
San Mateo, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Organizational skills
- Verbal communication
- Problem resolution
Certification
Insurance License 2008-2012
Timeline
Customer Service/Sales
West Coast Solar
03.2012 - 11.2024
Insurance Customer Service Representative
Independent Agent
06.2008 - 01.2012
High School Diploma -
Westmoor High School
Some College (No Degree) - Marketing
College of San Mateo