William Booth

Plattsburgh,NY

Summary

Proficient in executing various tasks concurrently, thriving in demanding environments

Proactive team member who fosters collaboration and drives collective success

Dedicated to advancing expertise through training, benefiting both personal and collective growth

Van Heusen Store

Lake Placid , NY

10.2004 - 05.2017

Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

NBT Bank

05.2017 - 2025

Facilitates account openings, ensuring relevant products align with customer needs.
Manage daily operations of teller line
Manage fraud investigations.
Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
Resolved complex customer issues, resulting in increased trust and loyalty among clients.

Financial services experience

13 years as a store manager for Phillips Van Heusen from 10/04 to 05/17

NBT Bank

05.2017 - 2025

Van Heusen Store

10.2004 - 05.2017