William Braford
Clearfield,United States
Summary
Driven Merchandising Manager with 5 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
13
13
years of professional experience
Work History
Merchandise Team Manager
Sam's Club
09.2022 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Enhanced store efficiency by implementing inventory control procedures and streamlining merchandise placement.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manager in Training
Sam's Club
08.2022 - 09.2022
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
General Merchandising Lead
Sam's Club
05.2019 - 08.2022
- Boosted store sales by implementing strategic merchandising plans and coordinating with cross-functional teams.
- Enhanced customer satisfaction through effective product placement, visual displays, and inventory management.
- Streamlined operations by optimizing store layout and product flow for maximum efficiency.
- Developed and maintained strong vendor relationships, resulting in improved product offerings and cost savings.
Over Night Team Lead
Sam's Club
06.2018 - 06.2019
- Assist Manager, manage a team of 4-8 associates
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
Deli processor
Sam's Club
12.2016 - 06.2018
- Streamlined daily operations for increased productivity by maintaining a clean and organized work area.
- Enhanced customer satisfaction by providing efficient and high-quality deli product preparation.
- Reduced food waste through proper storage and rotation of perishable items, ensuring freshness and quality.
Night Crew
Sam's Club
05.2016 - 12.2016
- Ensured timely completion of nightly tasks by effectively managing time and prioritizing duties.
- Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
- Increased safety standards by promptly addressing potential hazards and reporting issues to management.
Customer Service Specialist
Big Lots
07.2014 - 06.2016
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Security
Nisqually Red Wind Casino
06.2012 - 02.2014
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Notified management of security, vandalism and theft concerns.
Assistant Home Caregiver
LGH Residential Services
03.2011 - 06.2012
- Worked the graveyard shift at 2 to 3 homes caring for 8 to 9 clients
Education
Associate of Science - Entrepreneurship/Entrepreneurial Studies
Latter-day Saints Business College
Salt Lake City, UT01.2017
High School -
North Thurston High School
01.2007
Skills
- Customer Engagement
- Retail Management
- Oral Communication
- Customer Service
- Stock Control
- Merchandise Presentation
- Strategic Planning
Timeline
Merchandise Team Manager
Sam's Club
09.2022 - Current
Manager in Training
Sam's Club
08.2022 - 09.2022
General Merchandising Lead
Sam's Club
05.2019 - 08.2022
Over Night Team Lead
Sam's Club
06.2018 - 06.2019
Deli processor
Sam's Club
12.2016 - 06.2018
Night Crew
Sam's Club
05.2016 - 12.2016
Customer Service Specialist
Big Lots
07.2014 - 06.2016
Security
Nisqually Red Wind Casino
06.2012 - 02.2014
Assistant Home Caregiver
LGH Residential Services
03.2011 - 06.2012
Associate of Science - Entrepreneurship/Entrepreneurial Studies
Latter-day Saints Business College
High School -
North Thurston High School
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