Clinical Director and Licensed Professional Counselor with extensive experience in delivering and overseeing evidence-based behavioral health services in residential and outpatient settings. Expertise in clinical quality assurance, program evaluation, and regulatory compliance, combined with a proven track record of enhancing patient outcomes and driving innovation through technology integration.
Overview
9
9
years of professional experience
Work History
Clinical Director
ARCH Academy at Cumberland Heights
Nashville, Tennessee
01.2024 - Current
Provide executive leadership and clinical oversight for a 30-bed residential behavioral health treatment program serving approximately 150 adolescents and families annually.
Partnered with multidisciplinary teams to establish Safety Risk Assessment protocols and create assessment matrices that supported clinicians in identifying, documenting, and monitoring patient safety risks through initial and ongoing evaluations.
Lead multidisciplinary treatment team consisting of counselors, clinical leadership, trauma specialists, case managers, experiential therapists, and support personnel.
Direct quality assurance and performance improvement initiatives focused on clinical outcomes, patient satisfaction, documentation quality, and operational effectiveness.
Monitored key performance indicators and treatment outcomes to evaluate program effectiveness and guide clinical decision-making, enhancing treatment quality.
Provide consultation and oversight for high-acuity clinical presentations involving suicide risk, self-harm concerns, crisis stabilization, family system complexity, and co-occurring mental health disorders.
Developed, implemented, and evaluated clinical policies, treatment protocols, and evidence-based care standards to ensure alignment with best practices and regulatory requirements.
Designed and facilitated clinical training programs focused on risk assessment, documentation excellence, trauma-informed care, crisis management, CBT, DBT-informed interventions, and clinical best practices.
Lead accreditation readiness efforts and maintain compliance with Joint Commission standards, Tennessee licensing requirements, payer requirements, and NATSAP standards.
Collaborate with executive leadership on strategic technology initiatives, including evaluation and implementation of artificial intelligence applications within clinical and operational workflows.
Increased average patient length of stay from 45 to 106 days through program redesign, enhanced family engagement strategies, and clinical process improvements.
Supported successful accreditation and regulatory compliance initiatives through continuous quality monitoring and readiness planning.
Owner & Psychotherapist
William Branson Counseling
01.2022 - Current
Delivered outpatient psychotherapy services to adolescents, adults, and families, fostering emotional well-being and resilience.
Deliver evidence-based treatment for anxiety, depression, trauma, relationship challenges, and life transitions.
Utilize EMDR and trauma-focused interventions to support recovery and long-term functioning.
Conduct comprehensive assessments and develop individualized treatment plans.
Coordinate care with families, schools, physicians, and community providers.
Managed business operations, documentation, compliance, scheduling, and client engagement functions to ensure seamless service delivery.
Clinical Coordinator
ARCH Academy at Cumberland Heights
01.2022 - 01.2024
Coordinated daily clinical operations and treatment delivery for a residential adolescent behavioral health program.
Performed clinical documentation reviews and quality assurance audits, ensuring adherence to clinical, regulatory, and payer standards.
Implemented policies and procedures to enhance treatment quality and consistency of care across the program.
Assisted leadership with utilization review, outcomes monitoring, process improvement initiatives, and clinical program development.
Supervised and consulted on professional development for counseling staff, enhancing clinical support and staff competency.
Served as liaison between frontline clinicians and executive leadership to support organizational priorities and quality initiatives.
Primary Counselor
ARCH Academy at Cumberland Heights
01.2017 - 01.2022
Provided individual, group, and family psychotherapy to adolescents with mental health, substance use, trauma, and behavioral concerns.
Managed crisis situations involving suicide risk, self-harm, psychiatric instability, and family conflict to ensure immediate safety and stabilization.
Utilized evidence-based interventions including CBT, DBT-informed approaches, motivational interviewing, trauma-informed treatment, and family systems interventions.
Coordinated multidisciplinary treatment planning and continuity of care among clinical teams, families, schools, and community providers to enhance treatment effectiveness.
Maintained high-quality clinical documentation to comply with payer, accreditation, and regulatory standards, ensuring continuity and accountability in care.
Education
Master of Education (M.Ed.) - Clinical Mental Health Counseling
Middle Tennessee State University
Murfreesboro, TN
08-2017
Bachelor of Science (B.S.) - Communications
Elon University
Elon, NC
05-2004
Skills
Clinical operations leadership
Clinical quality assurance and auditing
Behavioral health program development
Performance improvement strategies
Outcomes monitoring and evaluation
Regulatory compliance standards
Joint Commission accreditation
Protocol development and compliance
Clinical decision-making processes
Documentation auditing practices
Safety risk management
Crisis intervention techniques
Suicide and self-harm assessment
Evidence-based treatments
Trauma-informed care
Family systems therapy
Training and supervision in clinical settings
Cross-functional collaboration in healthcare
Healthcare technology integration strategies
Change management initiatives
AI applications in behavioral health
Quality assurance
Clinical evaluation and testing
Patient safety protocols
Licensure Certifications
Licensed Professional Counselor - Mental Health Service Provider (LPC-MHSP), Tennessee
National Certified Counselor (NCC)
EMDR Certified Therapist
CPR/First Aid Certified
Credentials
M.Ed.
LPC-MHSP
NCC
EMDR Certified Therapist
Selected Achievements
Promoted through three progressively advanced leadership positions within the same organization: Primary Counselor, Clinical Coordinator, and Clinical Director.
Played a key leadership role in transforming programming from a primarily addiction-focused model into a comprehensive adolescent mental health treatment program.
Increased average patient length of stay by 135%.
Led and supported quality management initiatives focused on treatment effectiveness, documentation quality, patient experience, and clinical outcomes.
Participated in selection and implementation of a new electronic medical record platform.
Served on interdisciplinary leadership teams responsible for redesigning safety risk assessment protocols and clinical decision-making frameworks.
Collaborated on organizational initiatives exploring clinical applications of artificial intelligence and technology-enhanced behavioral healthcare.
Clinical Technology Innovation
Collaborated with executive leadership on evaluation of generative AI applications within behavioral healthcare settings.
Participated in discussions regarding clinical safety, workflow integration, documentation enhancement, and operational applications of AI.
Contributed clinical expertise to evaluation of technology-enabled treatment delivery and quality improvement initiatives.
Supported organizational innovation efforts focused on improving access, efficiency, and quality of behavioral health services through technology.