Summary
Overview
Work History
Education
Skills
Timeline
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William Brooks

Killen

Summary

Dynamic professional with a strong work ethic and a proven track record at Marriott, enhancing guest satisfaction through effective communication and prompt service. Skilled in training and mentoring staff while managing operations efficiently. Recognized for promoting amenities and fostering positive guest relations, contributing to increased revenue and customer loyalty.

Overview

11
11
years of professional experience

Work History

Bell Person

Mariott
05.2024 - Current
  • Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
  • Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
  • Contributed to increased hotel revenue by promoting on-site amenities, services, and local attractions.
  • Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.

Store Manager

Steak and Stuff
05.2018 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Food Service Worker

Steak and Stuff
05.2014 - 05.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Education

Northwest Shoals Community College
Muscle Shoals, AL

Brooks High School
Killen, AL
2014

Skills

  • Strong work ethic
  • Team player mentality
  • Reliability and punctuality
  • Guest relations
  • Local directions
  • Phone etiquette
  • Training and mentoring
  • Team building
  • Strong interpersonal skills

Timeline

Bell Person

Mariott
05.2024 - Current

Store Manager

Steak and Stuff
05.2018 - 03.2024

Food Service Worker

Steak and Stuff
05.2014 - 05.2018

Northwest Shoals Community College

Brooks High School

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William Brooks