William Brown
Delaware
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Food Server
1808 American Bistro
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Fulfillment Associate
Lowes Home Improvment
08.2021 - 04.2023
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Team Member
Cedar Point Amusement Park
05.2022 - 07.2022
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided guests with accommodating tools such wheelchairs, electric wheelchairs, and strollers for children.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Arts And College Preparatory Academy
Columbus, OH05.2021
Skills
- Interacting with customers, supervisors, and coworkers cheerfully and respectfully
- Suggestive Selling
- Solid Computer Skills
- Effective spoken and written communication
- Adapting quickly to unexpected changes or complications
- Understanding and carrying out instructions to learn new tasks
Timeline
Food Server
1808 American Bistro
04.2023 - Current
Team Member
Cedar Point Amusement Park
05.2022 - 07.2022
Fulfillment Associate
Lowes Home Improvment
08.2021 - 04.2023
High School Diploma -
Arts And College Preparatory Academy
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