Summary
Overview
Work History
Education
Skills
Timeline
Transportation Coordinator and Supervisor /Employment Specialist/ Residential Advisor
Wastewater Operator
Counseling Abilities/Case Management
Services Management
Grants and Fundraising Management
Fiscal Management
Generic

William Brown

Felton

Summary

Qualified Mental Health Professional knowledgeable in mental, developmental, social, behavioral health and addictions with extensive case management experience specializing in supported employment endeavors. Self motivated with top notch organization, time management, and rapport building skills, written and oral communication proficiency.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

32
32
years of professional experience

Work History

Case Manager

Dover Interfaith Mission
Dover, De
10.2024 - Current
  • Coordinated client care plans to address individual needs and improve outcomes.
  • Facilitated access to community resources for clients experiencing homelessness.
  • Assessed client eligibility for programs and services, ensuring compliance with guidelines.
  • Developed and implemented strategies for effective case management processes.
  • Mentored junior staff on best practices in client interaction and resource allocation.
  • Led interdisciplinary team meetings to enhance collaboration among service providers.
  • Analyzed program effectiveness, recommending improvements based on client feedback.

Executive Director

Home of the Brave
Milford, De
05.2024 - 04.2025
  • Led strategic initiatives to enhance community engagement and support services.
  • Developed and implemented operational policies to streamline processes and improve service delivery.
  • Collaborated with stakeholders to secure funding and resources for program expansion.
  • Mentored staff, fostering a culture of professional development and continuous improvement.
  • Oversaw financial management, ensuring budget compliance and resource allocation effectiveness.
  • Conducted needs assessments to identify gaps in services and drive program development.
  • Established partnerships with local organizations to enhance service offerings and outreach efforts.

Shelter Coordinator

Springboard Collaborative
Georgetown, De
03.2022 - 02.2025
  • Coordinated shelter operations, ensuring efficient resource allocation and effective support for residents.
  • Developed and implemented training programs for staff on best practices in shelter management.
  • Established partnerships with local organizations to enhance service offerings and community outreach initiatives.
  • Oversaw daily shelter activities, ensuring compliance with safety standards and operational policies.
  • Managed data collection and reporting processes to track program effectiveness and improve service delivery.
  • Led team meetings to foster communication, collaboration, and continuous improvement among staff members.

Case Management

Fellowship Health Resource
Georgetown, De
04.2021 - 02.2024
  • Enhanced claim processing efficiency by implementing new case management strategies and tools.
  • Streamlined eligibility determination process by implementing an efficient case management system.
  • Achieved optimal resolution times through proactive case management and effective collaboration with relevant departments.
  • Mentored junior investigators, sharing best practices for successful case management and evidence collection.
  • Visited homes and agencies to provide support and case management services to clients.
  • Implemented innovative technology solutions for improved case management and document organization.

Wastewater Operator

Miller Environmental
Mary Del, MD
10.2019 - 09.2021
  • Operated and maintained wastewater treatment equipment to ensure compliance with environmental regulations.
  • Monitored water quality parameters, adjusting processes to meet safety standards.
  • Conducted routine inspections and troubleshooting of treatment facilities to optimize performance.
  • Collaborated with team members to implement best practices in wastewater management operations.
  • Developed training materials for new operators, enhancing knowledge of safety protocols and procedures.
  • Led process improvement initiatives that increased operational efficiency within the treatment plant.

Wastewater Operator

247 Nelson Rd
Hurlock, Md
08.2018 - 02.2021
  • Conducted routine sampling of drinking water and public water following standard operating procedures.
  • Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
  • Prepared standards and quality control solutions using dilutions, normality, molarity and stoichiometry calculations.
  • Built and executed formulas and generated charts in [Software] spreadsheet applications.
  • Maintained public water systems using hand tools to repair and adjust equipment and machines.
  • Trained laboratory and operations personnel in public water system maintenance, analytical procedures and data reporting.

Employment Specialist/Transportation Coordinator

Connections CSP
Dover, De
05.2015 - 08.2019
  • Facilitated job placement for individuals with barriers to employment.
  • Developed and maintained relationships with local employers to create job opportunities.
  • Conducted assessments to identify client skills, interests, and support needs.
  • Provided ongoing support and coaching to clients throughout the employment process.
  • Collaborated with community organizations to enhance program outreach and client services.
  • Implemented strategies to improve client retention rates in employment programs.

Employment Specialist/Intake counselor

Kent Center
Chestertown, Md
11.2010 - 01.2015
  • Facilitated job placement services for clients, enhancing employment opportunities.
  • Developed customized employment plans based on individual client needs and strengths.
  • Collaborated with community organizations to expand job resources and employer partnerships.
  • Provided career counseling and coaching to improve job readiness skills among clients.
  • Conducted workshops on resume writing, interview techniques, and job search strategies.
  • Monitored client progress and adjusted support plans to ensure successful outcomes.

Intake assistant/Adolescent Mentor

Shore Heaven
Elkton, Md
06.2008 - 09.2010
  • Managed patient intake processes, ensuring accurate data entry and compliance with organizational standards.
  • Coordinated communication between patients and healthcare providers, facilitating timely appointment scheduling.
  • Streamlined documentation procedures, enhancing efficiency of patient record management systems.

Administrative Clerk

Towergate Inc
Sanford, NC
09.2007 - 11.2009
  • Managed office supply inventory, ensuring availability and timely replenishment.
  • Processed incoming correspondence, distributing to appropriate departments efficiently.
  • Coordinated scheduling for meetings, optimizing time management for team members.

Food Svc. Clerk

UNITED STATE ARMY
07.1998 - 02.2002
  • Managed inventory systems to ensure accuracy and efficiency in supply chain processes.
  • Processed documentation for personnel actions, maintaining compliance with military regulations.
  • Coordinated logistics and transportation requests to optimize resource allocation.
  • Oversaw administrative operations, enhancing workflow and communication across departments.
  • Trained junior clerks on procedural standards and best practices for data entry tasks.
  • Developed streamlined filing systems, improving retrieval speed and reducing errors.

Food Svc. Clerk

UNITED STATE MARINE CORP
08.1994 - 06.1998
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Education

Associates - Human Service & Drug and Alcohol Counseling

Delaware Technical Community College
Dover, De
05-2016

Bachelor’s degree - Christian Counseling/Psychology

Freedom Bible College and Seminary
Wilmington, De
12-2018

Skills

  • Assess patients for risk of suicide attempts
  • Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships
  • Guide clients in the development of skills and strategies for dealing with their problems
  • Develop and implement treatment plans based on clinical experience and knowledge
  • Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes
  • Evaluate clients' physical or mental condition based on review of client information
  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Case Manager

Dover Interfaith Mission
10.2024 - Current

Executive Director

Home of the Brave
05.2024 - 04.2025

Shelter Coordinator

Springboard Collaborative
03.2022 - 02.2025

Case Management

Fellowship Health Resource
04.2021 - 02.2024

Wastewater Operator

Miller Environmental
10.2019 - 09.2021

Wastewater Operator

247 Nelson Rd
08.2018 - 02.2021

Employment Specialist/Transportation Coordinator

Connections CSP
05.2015 - 08.2019

Employment Specialist/Intake counselor

Kent Center
11.2010 - 01.2015

Intake assistant/Adolescent Mentor

Shore Heaven
06.2008 - 09.2010

Administrative Clerk

Towergate Inc
09.2007 - 11.2009

Food Svc. Clerk

UNITED STATE ARMY
07.1998 - 02.2002

Food Svc. Clerk

UNITED STATE MARINE CORP
08.1994 - 06.1998

Bachelor’s degree - Christian Counseling/Psychology

Freedom Bible College and Seminary

Associates - Human Service & Drug and Alcohol Counseling

Delaware Technical Community College

Transportation Coordinator and Supervisor /Employment Specialist/ Residential Advisor

  • Perform the tasks of generating concepts, strategies and structures for offering career and vocation- services to consumer basis clients.
  • Responsible for researching, developing tragedies for various career options
  • Interact with consumers via email or phone regarding career and vocation advice, if required
  • Handle the tasks of conducting one to one meeting with consumers on career path as per their skills and interest
  • Responsible for developing career development plans in collaboration with counseling staff
  • Provide assessment and guidelines to consumers in areas that need improvement
  • Responsible for designing, developing and implementing comprehensive career development program for consumers
  • Coordinate with staff, professional colleagues, administrators, and consumers in the planning and implementation of career and technical education program
  • Perform responsibilities of developing and conducting in-service training for staff as required
  • Assigned responsibilities of developing current information on careers, career planning, as well as other training institutions leading to professional certification
  • Enforce regulations and rules to create a safe, hospitable and inviting atmosphere throughout the dormitory
  • Create an enrichment program full of interesting, engaging and rewarding activities for residents to engage in, which will provide them with additional knowledge and experience or fulfill their recreational desires
  • Provide residents and their guests with emergency first aid assistance when necessary during medical situations
  • Act as mediator between residents when interpersonal problems and disputes arise
  • Make rounds several times a day to ensure that all residents are following rules and regulations, and that the facilities are safe and properly maintained
  • Provide students with counsel regarding difficult life events and family, educational and financial problems as they arise
  • Collaborate with other professionals, such as counselors and psychologists, to develop programs that address the individual needs of students with specific challenges
  • Make daily determinations for facility maintenance needs, notify management and engage the services of qualified professionals to take corrective actions and fill those needs

Wastewater Operator

  • Disinfect and deodorize water with minimal environmental impact by introducing cleaning and treatment substances into the plant’s systems
  • Collect and test samples of water and sewage, employing analysis standards and testing equipment, to ensure treated water meets or exceeds EPA standards
  • Adjust equipment controls to purify and clarify water as well as process and dispose of wastes
  • Inspect machinery and maintain surveillance on operating conditions, gauges and meters to ensure continued efficient operations as well as detect malfunctions
  • Record and track plant and equipment operational data, including meter and gauge readings, and observe a regular schedule for maintenance and upgrades to prevent system breakdowns
  • Maintain and repair plant equipment to excellent condition using a variety of both hand tools and power tools
  • Communicate with supervisors, coworkers, other employees and upper management regarding operations, plant conditions and other essential information
  • Collaborate with upper management to determine the best practices, equipment, upgrades and other operational aspects to contribute to ecologically friendly, cost effective impacts of the facility’s water

Counseling Abilities/Case Management

  • Responsibility for own clients/cases assigned by supervisor
  • Assist and encourage clients to access medical care.
  • Enter units of service and client data on a timely basis into the CARE System.
  • Maintain assigned clients’ medical and service record files and be responsible for file completeness.
  • Conduct initial comprehensive assessment of clients’ needs and support systems.
  • Develop a comprehensive, individualized service plan and coordination of the services required for implementation of plans for clients.
  • Monitor to assess the efficacy of the plan and periodic re-evaluation and revision of the plan as necessary.
  • Assist clients in accessing routine medical care.
  • Assist clients in managing their debts including Care Link Program with University Hospital System.
  • Assist clients in applying for Social Security benefits and other types of entitlement programs.
  • Refer appropriately to other AIDS and social service agencies.
  • Provide HIV risk reduction education and prevention. Ensure client’s compliance with medications; education as necessary
  • Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
  • Complete and maintain accurate records and reports regarding the patients' histories and progress, services provided, and other required information.
  • Develop client treatment plans based on research, clinical experience, and client histories.
  • Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.
  • Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition, and to determine their suitability for participation in a specific program.
  • Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.
  • Modify treatment plans to comply with changes in client status.
  • Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers.
  • Attend training sessions to increase knowledge and skills.

Services Management

  • Participate in public relations activities including speaking engagements, media events and community education events to include press releases.
  • Participate with all Board Committees to develop/revise Home of the brave Policies and Procedures as directed by the Home of the Brave By-Laws.
  • Develop/revise resident rules as needed.
  • Ensure that the Home of the Brave social media sites are maintained. Quality control.
  • On-Call services are available 24/7.

Grants and Fundraising Management

  • Identify and write grants and contracts that coincide with the Mission of Home of the brave.
  • Administer and maintain grants and contracts as directed by the grand and contract guidelines.
  • Bill-out grants/contracts, monthly consistent with grant/contract guidelines.
  • Prepare necessary materials for , and participate in, annual monitoring activities from grant/contract requirements such as pre-bid and compliance seminars.

Fiscal Management

  • Prepare a yearly budget in concert with the Treasurer.
  • Prepare monthly financial statements for the Board of Directors.
  • Seek out bids annually for insurance needs(liability, commercial, health,etc).
  • Ensure compliance with sound fiscal policies and guard against fraud, waste and abuse.
  • Prepare and file program documents.
  • Secure and maintain all employee files, financial documents and other confidential materials in a centralized location as required for retention period or review.
William Brown