Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

William Burdette

Spring,TX

Summary

Dynamic General Manager with a proven track record at Bosscat Kitchen & Libations, excelling in customer relationship management and strategic planning. Spearheaded initiatives that significantly boosted revenue and enhanced client satisfaction. Adept at team leadership and conflict resolution, fostering a high-performing environment that drives business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Bosscat Kitchen & Libations
The Woodlands, Texas
01.2019 - Current
  • Formulated service and sales strategies to enhance retention and revenue.
  • Established and nurtured strategic client relationships to drive business growth.
  • Resolved customer complaints promptly, ensuring high satisfaction levels.
  • Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, and sales.
  • Maintained vendor relationships to secure optimal pricing on supplies and materials.

Bartender

The Pastry War/Tongue Cut Sparrow
Houston, Texas
03.2017 - 01.2019
  • Developed unique cocktails and beverages tailored to customer preferences.
  • Delivered exceptional customer service while fostering a welcoming atmosphere.
  • Trained new bartenders on drink preparation and service standards.
  • Addressed customer complaints professionally to enhance satisfaction.

Bartender/General Manager

The Barrel
Broussard, Louisiana
02.2015 - 04.2017
  • Managed inventory of liquor, beer, and supplies to ensure optimal availability.
  • Trained new bartenders on drink preparation and upselling techniques for increased sales.
  • Oversaw bar area operations, including cocktail design, inventory management, and regulatory compliance.
  • Coordinated special events to enhance customer engagement and increase profits.
  • Introduced staff to precision pouring methods to minimize waste and reduce costs.

Education

High School Diploma -

Lafayette High School
Lafayette, LA
05-2007

Some College (No Degree) - General Studies

UL Lafayette
Lafayette, LA

Skills

  • Customer relationship management
  • Consultative sales and upselling
  • Team leadership and training
  • Negotiation and conflict resolution
  • Revenue and profit growth
  • Strategic planning and execution
  • Communication and presentation skills
  • Performance metrics and reporting

Affiliations

  • Gym
  • Reading
  • Cooking
  • Live Music
  • Outdoor Activities

Languages

Spanish
Limited

Accomplishments

  • GM of the Year (2024)

Certification

  • TABC
  • Manager ServSafe

Timeline

General Manager

Bosscat Kitchen & Libations
01.2019 - Current

Bartender

The Pastry War/Tongue Cut Sparrow
03.2017 - 01.2019

Bartender/General Manager

The Barrel
02.2015 - 04.2017

High School Diploma -

Lafayette High School

Some College (No Degree) - General Studies

UL Lafayette

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