WILLIAM BURRIS
U.S Army
Colorado Spings,CO
Summary
Senior Signal Communications Systems Manager with 20 years of exemplary telecommunication network troubleshooting skills. Dependable subject matter expert in installing and operating support equipment and monitoring network operations. Accustomed to exceptional problem-solving and decision-making capabilities to secure a new role with a terrific organization. A highly organized and resourceful individual with good project management abilities. Meticulous, resourceful, and diligent about sustaining the force.
Overview
10
10
years of professional experience
Work History
Section Chief
U.S Army
09.2020 - Current
- Use computers for various applications, such as database management or word processing
- Performed regular maintenance and testing to service and optimize computer systems, applications, and environments
- Assembled electrical systems for testing, optimization, and final on-site installations.
- Inventoried gear and supervised general use.
- Trained 20 personnel on Army procedures and safety.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
Senior Signal Support Non-Commissioned Officer
U.S Army
07.2017 - 09.2020
- Educated 100 equipment operators on proper use of equipment
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
Forward Signal Support NCO,
U.S Army
07.2016 - 07.2017
- Managed COMSEC account for my company, passed all higher-level echelon inspections with commendable ratings
- Created a successful work regime for each service member to meet all deadlines to fulfill the unit’s required tasks
- Improved mission command systems to support communications processes and utilization of different technology applications.
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Acted as training subject matter expert and provided extensive technical support to different departments.
Retransmission Supervisor
U.S Army
02.2013 - 07.2016
- Performed preventative maintenance on telecommunications assets as the Telephone Control Officer (TCO) to maintain consistency in telephonic communication
- Expertise in enterprise IT management systems, including Active Directory and Army Training Certification Tracking Systems (ATCTS)
- Used military ticketing systems to manage and process communication actions and requests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor of Computer Science -
Campbell University
High School Diploma -
Madera High School
Madera, CA06.2003
Skills
- Networking Communication
- Equipment Operator Training
- Strong Interpersonal Communication
- Hardware and Software Integration
- Maintenance Standards Preparation
- Troubleshooting
- Battlefield Communication Systems
- Information Service
- Team Builder and Attention to Detail
- Strong Problem-Solving Skills
Timeline
Section Chief
U.S Army
09.2020 - Current
Senior Signal Support Non-Commissioned Officer
U.S Army
07.2017 - 09.2020
Forward Signal Support NCO,
U.S Army
07.2016 - 07.2017
Retransmission Supervisor
U.S Army
02.2013 - 07.2016
Bachelor of Computer Science -
Campbell University
High School Diploma -
Madera High School
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