Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

William Burroughs

Appleton,WI

Summary

Seasoned sales specialist with strengths in customer and employee relations and BRAVO service. Keys to success include strong communication and extensive use of training materials to ensure the best customer experience. Three years of proven sales growth and an expanding customer base in Heid Music. Sales success is further enhanced with three years of retail management. An impassioned believer of the arts, work and volunteer history includes extensive involvement and connection with local music communities. A passionate connection to music education aligns with the overall mission of Heid Music.

Overview

6
6
years of professional experience

Work History

Sales Specialist

Heid Music
10.2020 - Current
  • Sales of band and orchestral musical instruments
  • Created strong customer base via community connection, customer outreach, and BRAVO Service
  • Applied "Trusted Advisor" sales techniques to further enhance customer relations
  • Implemented CRM tools to track client interactions and increase customer satisfaction through use of said tools
  • Proven track record of exceeding sales goals and sales goal extensions consistently for past 3 years
  • Gained extensive financing knowledge to better achieve sales goals and increase customer satisfaction
  • Cross-department collaboration to help solidify overall company brand and achieve company mission
  • Ensure accuracy of EOD deposits

Stocking Coach 2

Walmart Supercenter 2271
10.2020 - 10.2020
  • Managed and directed backroom operations following procedures set forth by corporate offices
  • Oversaw CAP 2 (2nd shift) unload and floor stocking teams
  • Scheduled and delegated daily tasks to CAP 2 Team Supervisors to ensure operation efficiency and accuracy
  • Ensured all company approved safety operations were being followed with regards to PLE (Powered Lifting Equipment) operation
  • Trained new associates with regards to stocking procedures and customer service and increased overall customer satisfaction ensuring proper training was offered to associates
  • Operated as MOD (Manager-On-Duty) in absence of Store Lead and/or Store Manager

Assistant Store Manager

Walmart Supercenter 2271
01.2020 - 10.2020
    • Oversaw 2nd shift unload and stocking teams
    • Oversaw GM Consumables departments and delegated tasks as necessary to department hourly supervisors
    • Enhanced customer experience by implementing SWAS (Store-Within-a-Store) to ensure proper product was available
    • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Operated as MOD (Manager-On-Duty) in absence of Store Manager and/or Co-Manager

GM Support Manager

Walmart Supercenter 1453
12.2017 - 01.2020
    • Collaborated with salaried management team to ensure daily tasks were properly identified and delegated to appropriate departments and teams
    • Identified and delegated tasks to 2nd shift sales floor associates with regards to cleanliness and product facing (Zoning)
    • Enhanced customer experience by providing front line customer service and supporting hourly supervisors
    • Operated as MOD (Manager-On-Duty) in absence of salaried management team
    • Fostered healthy work environment through providing excellent internal customer service to associates

Education

Bachelor of Arts - Music

University of Wisconsin - Green Bay
Green Bay, WI
05.2017

Skills

  • Staff Supervision
  • Staff Training and Instruction
  • Finance Training
  • Band/Orchestral Instrument Knowledge
  • Cash Handling
  • Customer Service and Care
  • Cross-Department Collaboration
  • CRM Proficiency
  • Goal Setting

Affiliations

  • Civic Symphony of Green Bay, principal trombonist 2014-present
  • Civic Symphony of Green Bay, bass trombone 2008-2014
  • Vento Winds-Appleton, WI, bass trombone 2013-present
  • Music for the Sake of Music-Green Bay, WI 2017-2018, summer music camp trombone instructor

Additional Information

Private trombone instructor with proven history of successful, repeat students

Timeline

Sales Specialist

Heid Music
10.2020 - Current

Stocking Coach 2

Walmart Supercenter 2271
10.2020 - 10.2020

Assistant Store Manager

Walmart Supercenter 2271
01.2020 - 10.2020

GM Support Manager

Walmart Supercenter 1453
12.2017 - 01.2020

Bachelor of Arts - Music

University of Wisconsin - Green Bay

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William Burroughs