William Burrows

Gate guard at Menards in Mishawaka, Indiana.

• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Review orders from customers before allowing them in.
• Maintained visitor logs for accurate record-keeping and improved site access control.
• Received two guest service awards from Menards.

• Monitored surveillance systems to ensure safety and security of casino patrons and staff.
• Conducted regular patrols of premises to deter criminal activity and maintain a secure environment.
• Responded promptly to incidents, assisting in conflict resolution and emergency situations.
• Implemented procedures for checking IDs, ensuring compliance with age restrictions for alcohol and gaming.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked and verified photo identification prior to granting facility access.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

• Operated transit bus safely, ensuring timely arrivals and adherence to scheduled routes.
• Monitored passenger behavior and addressed concerns to maintain a secure environment.
• Conducted pre-trip inspections, identifying maintenance needs to enhance vehicle safety.
• Assisted passengers with disabilities, providing necessary support for accessibility compliance.
• Collaborated with dispatch team to communicate route changes and delays effectively.
• Managed fare collection process, ensuring accurate transactions and record-keeping.
• Trained new drivers on operational procedures and safety protocols to ensure consistency.
• Maintained a clean and comfortable bus environment for improved rider experience.
• Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.