William Cadwallader
Pittsburgh,PA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Young Adult Case Manager
Auberle
05.2023 - Current
- Developed strong rapport with clients, fostering trust and open communication.
- Ensured adherence to ethical principles while maintaining client confidentiality at all times.
- Educated clients on relevant life skills such as budgeting, employment readiness, and stress management techniques to promote selfsufficiency.
- Managed caseload to satisfy multiple patients with diverse needs.
Shift Supervisor
Dunkin' Donuts
11.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
HR Intern
Grandpa Joe's Candy Shop
06.2022 - 11.2022
- Supported team with the creation of comprehensive onboarding materials.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Conducted phone screenings and scheduled interviews.
Retail Associate
Grandpa Joe's Candy Shop
12.2021 - 11.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Style Consultant
Target
08.2021 - 02.2022
- Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
Shift Supervisor
Dunkin Donuts/Baskin Robbins
12.2018 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Cashier
Speedway LLC
04.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor's degree in Business Administration with a concentration in Human Resources Management -
Southern New Hampshire University - Remote
04.2024
Skills
- Pricing
- Merchandising
- Restaurant Management
- Labor Cost Analysis
- Barista Experience
- Retail sales
- Restaurant experience
- Leadership
- Shift Management
- Interviewing
- Food Safety
- Recruiting
- Guest services
- Cash Handling
- Upselling
- Human Resources
- Customer service
- Supervising experience
- POS
- Budgeting
- Sales
- Social work
- Typing
- Payroll
- Communication skills
- Management
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Computer skills
- Microsoft Outlook
- Administrative experience
- Time management
- Organizational skills
- Analysis skills
- Case Management
- Presentation Skills
- Hiring
Certification
- ServSafe, 03/01/23, 03/01/28
- Driver's License, 02/01/21, 02/01/25
Timeline
Young Adult Case Manager
Auberle
05.2023 - Current
Shift Supervisor
Dunkin' Donuts
11.2022 - 05.2023
HR Intern
Grandpa Joe's Candy Shop
06.2022 - 11.2022
Retail Associate
Grandpa Joe's Candy Shop
12.2021 - 11.2022
Style Consultant
Target
08.2021 - 02.2022
Cashier
Speedway LLC
04.2019 - 04.2021
Shift Supervisor
Dunkin Donuts/Baskin Robbins
12.2018 - 09.2021
Bachelor's degree in Business Administration with a concentration in Human Resources Management -
Southern New Hampshire University - Remote
- ServSafe, 03/01/23, 03/01/28
- Driver's License, 02/01/21, 02/01/25
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