William Call
Columbus,OH
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Gigi Hair Design
09.2020 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
Environmental Services Housekeeper
Mount Carmel East Hospital
09.2021 - Current
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Swept, mopped, scrubbed and waxed floors.
- Emptied trash receptacles and disposed of waste materials properly.
- Assisted in the set-up of conference rooms for meetings or events.
Education
Bachelor of Science - Computer And Information Systems Security
DeVry University
Downers Grove, ILSkills
- Python
- Network Security
- Coding
- Programming Essentials
Affiliations
- I attend church almost every Sunday where I also serve on the worship team.
- I'm active in my community helping with clean up and other things when I'm not working on my school work.
Accomplishments
- I have keep a grade point average above 3.0
Certification
- Programming Essentials Training - (2023)
- Cyber Security (2023)
Timeline
Environmental Services Housekeeper
Mount Carmel East Hospital
09.2021 - Current
IT Technician
Gigi Hair Design
09.2020 - Current
Bachelor of Science - Computer And Information Systems Security
DeVry University
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