Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Chaney

Birmingham,AL

Summary

I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Also I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Rep

Tmobile CSR
09.2016 - 06.2018
  • Secured suppliers full functioning 5 years in a row
  • Managed the database Organized monthly meetings with the board to review shortages issues
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Maintenance / Machine Operator

Coca Cola UNITED
07.2017 - 11.2021
  • By restocking shelves, accepting incoming orders, processing and packing orders, counting inventory and ensuring orders are shipped in a timely manner
  • Recruited 5 executive planners to create the new Planning business unit
  • Reduced stock with 20% by implementing a quicker ordering system.
  • Improved production efficiency by maintaining and operating machinery to meet daily quotas.
  • Assisted in implementing lean manufacturing principles within the workspace, resulting in increased efficiency across all aspects of production.
  • Coordinated with other departments, such as quality control and engineering, to ensure seamless integration of production processes and the achievement of desired outcomes.

Machine Operator / Mechanic

Sterilization Services of GA
07.2022 - 11.2023
  • Sterilization Services can assist in protocol and cycle development, personalizing services to meet your sterilization needs
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Education

Business Administration And Management

Stillman College
Sycamore, AL

Skills

  • Machinery Cleaning
  • Safety Compliance
  • Materials Management
  • Forklift Operation
  • Data Entry
  • Scheduling
  • Call Center Operations
  • Database Management
  • Customer Inquiries
  • Written and Oral Communication
  • Live Chat Communication
  • Telephone Etiquette
  • Active Listening

Timeline

Machine Operator / Mechanic

Sterilization Services of GA
07.2022 - 11.2023

Maintenance / Machine Operator

Coca Cola UNITED
07.2017 - 11.2021

Customer Service Rep

Tmobile CSR
09.2016 - 06.2018

Business Administration And Management

Stillman College

Similar Profiles

CREATE PROFILE
William Chaney