Aaliyah Franklin
Customer Service Representative
Dumas,AR
Summary
Dynamic customer service professional at Continuum Global Solutions with expertise in managing complex situations to ensure client satisfaction. Proven ability to excel in crisis prevention and problem-solving, demonstrating strong multitasking and precision adjustment skills. Achievements include significant enhancements in service efficiency and safety management, driven by a commitment to ethical conduct and active listening. Aiming to leverage these skills to foster exceptional customer experiences in a challenging environment.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Continuum Global Solutions
Dallas, TX
05.2022 - 12.2023
- Managed inbound calls in a high-volume call center environment, providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction for Continuum Global Solutions clients
Customer Service Representative
C3 Customer Contact Channels
Austin, TX
11.2021 - 01.2022
- Addressed and resolved customer inquiries with a focus on de-escalation, ensuring a high level of satisfaction and adherence to quality standards
- Educated customers on products, services, and special pricing, while skillfully managing account setup and activation
- Accurately documented customer interactions, processed payments, and assisted with billing inquiries to maintain comprehensive service records
Correctional Officer
Arkansas Department of Corrections
Grady, AR
03.2020 - 04.2021
- Conducted thorough inspections and searches to uphold institutional safety and security measures
- Managed surveillance and intervention strategies to promptly resolve conflicts and mitigate threats
- Enforced behavioral protocols, maintaining order and documenting infractions to ensure compliance with facility regulations
HVI Operator
National Finance Center
New Orleans, LA
10.2017 - 11.2019
- Adjusted machine settings and performed calibrations to ensure optimal production cycles
- Collaborated effectively with a team to meet service objectives and resolve product-related issues
- Organized and prioritized tasks to enhance efficiency in achieving service goals
Education
High School Diploma -
McGehee High School
McGehee, AR05.2013
Skills
- Nonviolent Restraint Methods
- Ethical Standards of Conduct
- Incarceration Policy Understanding
- Evidence Preservation
- Skilled in Defensive Tactics
- Document Management
- Comprehensive Understanding of Visitation Guidelines
- Crisis Prevention Intervention (CPI)
- Strong Problem-Solving Skills
- Workplace Safety Management
- Observation
- Video Surveillance Management
- Safety
- Proficient in Operating Complex Machinery
- Skilled in Precision Machine Adjustments
- Health and Safety Guidelines
- Assembly Procedures
- Logistics Handling Skills
- Maintenance Program Implementation
- Equipment Handling Expertise
- Comprehensive Listening Ability
- Multitasking
Affiliations
- Listening to music
- Reading and watching true crime documentaries
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leave401k match4-day work weekPaid time offQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Rep
Continuum Global Solutions
05.2022 - 12.2023
Customer Service Representative
C3 Customer Contact Channels
11.2021 - 01.2022
Correctional Officer
Arkansas Department of Corrections
03.2020 - 04.2021
HVI Operator
National Finance Center
10.2017 - 11.2019
High School Diploma -
McGehee High School
Similar Profiles
Ja'Davien PoseyJa'Davien Posey
Customer Service Representative at Continuum Global SolutionsCustomer Service Representative at Continuum Global Solutions
Erin BurketErin Burket
Customer Service Representative at Continuum Global SolutionsCustomer Service Representative at Continuum Global Solutions
Janadia butlerJanadia butler
Customer Service & Sales Representative at Continuum Global SolutionsCustomer Service & Sales Representative at Continuum Global Solutions