William Ciano
Greenacres,FL
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to manage inventory, train staff, and deliver exceptional customer service. Demonstrated success in leading teams and solving problems efficiently. Skilled in independent work and rapid skill acquisition, contributing to operational excellence.
Overview
2026
2026
years of professional experience
Work History
Store Manager
PastPresent Future Comics Inc.
West Palm Beach, Florida
01.2020 - 01.2026
- Drove sales growth through targeted merchandising techniques and effective store tactics.
- Developed strategies to enhance customer satisfaction, fostering loyalty and repeat business.
- Implemented customer service standards and monitored staff adherence to maintain high service quality.
- Addressed customer complaints swiftly to ensure satisfactory resolutions.
- Oversaw recruitment, training, and supervision of new employees for team effectiveness.
- Delegated responsibilities and established priorities, setting performance goals to drive team effectiveness.
- Ensured well-stocked merchandise through effective inventory management practices.
- Managed physical inventory counts alongside tracking processes to mitigate loss.
Logistics Supervisor
Harbor Freight Tools USA
Palm Springs, FL
2018 - 2019
- Supervised logistics operations for major tool retailer, improving operational efficiency and ensuring compliance with safety standards.
- Oversaw shipping and receiving processes, coordinating high volumes of packages to achieve on-time delivery.
- Managed warehouse staff, delegating tasks and monitoring performance metrics to maximize team productivity.
- Implemented safety protocols to promote a secure working environment.
- Trained new employees on logistics best practices and operational procedures.
- Maintained accurate inventory records using warehouse management systems.
- Resolved logistical issues promptly to minimize operational disruptions.
- Designed warehouse layouts to optimize storage usability and accessibility.
Shipping Manager
MWM Service
Riviera Beach, Florida
2016 - 2017
- Operated forklift regularly to receive raw materials and delivered parts to carriers safely.
- Collaborated with inspectors to ensure quality and tolerance compliance for all parts.
- Facilitated communication with engineers and machinists to ensure timely project completion.
- Packaged and secured parts according to customer specifications and military standards.
- Reviewed blueprints, ordered necessary components, cut screws, and applied black oxide to tools.
- Assembled radio parts using blueprints and wiring schematics for Motorola projects.
- Constructed thermal controllers utilizing wiring diagrams and blueprints.
- Compiled comprehensive parts lists to address client inquiries. for prospective clients to support sales efforts.
Repair Technician
Dollings Appliance
West Palm Beach, Florida
2015 - 2017
- Diagnosed system malfunctions and implemented effective solutions to restore functionality.
- Repaired systems by replacing defective components and making necessary adjustments.
- Conducted root cause analysis on dysfunctional machinery, identifying specific repair requirements to restore functionality.
- Ensured compliance with safety standards during repairs to promote workplace safety.
- Coordinated maintenance plans with team members and supervisors, ensuring project readiness and reducing downtime.
- Maintained accurate repair records using company software systems for tracking purposes.
- Scheduled service appointments to optimize technician routes and improve efficiency.
- Educated customers on appliance usage and maintenance best practices, enhancing customer satisfaction and service experience.
Education
High School Diploma -
Royal Palm Beach Community High School
Royal Palm Beach, FL05-2006
Skills
- Customer service excellence
- Inventory management
- Sales strategy
- Team leadership
- Staff training and development
- Merchandising techniques
- Problem solving
- Time management
- Employee termination management
- Accurate money handling
- Work delegation
- Opening and closing procedures
- Retail inventory expertise
- Profit margin optimization
- Shift scheduling efficiency
- Technical troubleshooting
- Disassembly and assembly skills
- Safety compliance
References
References available upon request.
Timeline
Store Manager
PastPresent Future Comics Inc.
01.2020 - 01.2026
Logistics Supervisor
Harbor Freight Tools USA
2018 - 2019
Shipping Manager
MWM Service
2016 - 2017
Repair Technician
Dollings Appliance
2015 - 2017
High School Diploma -
Royal Palm Beach Community High School