William Clark
Newton,Iowa
Summary
Dynamic General Manager with a proven track record at Domino's Pizza, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer loyalty while implementing cost-saving measures. Adept at training and coaching staff, fostering a high-performance culture, and ensuring quality standards are met.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Domino's Pizza
Newton Iowa
08.2018 - 08.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Quality Control Inspector
TPI
Newton Iowa
08.2013 - 01.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Production Leader
Perkin's Restuarant
Newton Iowa
01.2009 - 08.2013
- Updated production metrics and facilitate regular team communication.
- Improved safety record by implementing robust safety protocols and conducting regular safety audits.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Education
Associate of Arts - Pre Business
DMACC
Newton, IASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Staff training
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Motivation
- Schedule management
- Labor cost controls
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Expense control
- Troubleshooting expertise
- Quality management
- Cost reductions
- Data review
- Risk management
- Total quality management
- Product analysis
- Loss prevention
- Proficient in software
Certification
CPR, TSL, SERVE SAFE, OSHA 10
Timeline
General Manager
Domino's Pizza
08.2018 - 08.2025
Quality Control Inspector
TPI
08.2013 - 01.2018
Production Leader
Perkin's Restuarant
01.2009 - 08.2013
Associate of Arts - Pre Business
DMACC