Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

William Cole

Clarksville,NY

Summary

Dynamic Operations Manager with a proven track record at Albany Park and Fly, enhancing efficiency and customer satisfaction through strategic process improvements. Skilled in team leadership and operations oversight, I developed effective training programs and optimized staff scheduling, resulting in improved service turnaround times and elevated client relationships.

I do tax returns for family and friends since 2017 using turbo tax

Overview

25
25
years of professional experience

Work History

Operations Manager

Albany Park and Fly
02.2000 - 04.2025
  • Streamlined daily operations to enhance efficiency and customer satisfaction.
  • Implemented process improvements resulting in reduced turnaround times for service requests.
  • Managed staff scheduling, optimizing workforce allocation during peak hours.
  • Developed training programs for new employees, improving onboarding effectiveness.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.

Education

No Degree - Computerized Accounting

Mildred Elley
Albany, New York, NY

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff management
  • Staff training
  • Management
  • Operations oversight
  • Client relationships
  • Schedule management

Accomplishments

Academic achievement award from Mildred Elley Do many tax returns using turbos tax software since 2017

Timeline

Operations Manager

Albany Park and Fly
02.2000 - 04.2025

No Degree - Computerized Accounting

Mildred Elley
William Cole