William Cole
Clarksville,NY
Summary
Dynamic Operations Manager with a proven track record at Albany Park and Fly, enhancing efficiency and customer satisfaction through strategic process improvements. Skilled in team leadership and operations oversight, I developed effective training programs and optimized staff scheduling, resulting in improved service turnaround times and elevated client relationships.
I do tax returns for family and friends since 2017 using turbo tax
Overview
25
25
years of professional experience
Work History
Operations Manager
Albany Park and Fly
02.2000 - 04.2025
- Streamlined daily operations to enhance efficiency and customer satisfaction.
- Implemented process improvements resulting in reduced turnaround times for service requests.
- Managed staff scheduling, optimizing workforce allocation during peak hours.
- Developed training programs for new employees, improving onboarding effectiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
No Degree - Computerized Accounting
Mildred Elley
Albany, New York, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Staff training
- Management
- Operations oversight
- Client relationships
- Schedule management
Accomplishments
Academic achievement award from Mildred Elley Do many tax returns using turbos tax software since 2017
Timeline
Operations Manager
Albany Park and Fly
02.2000 - 04.2025
No Degree - Computerized Accounting
Mildred Elley