Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Combs

Buena Vista,VA

Summary

Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks. Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Support Agent

Taxhawk
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Provided primary customer support to internal and external customers.
  • Studied the information needed to successfully answer tax questions.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Assisted customers through email and live chats.
  • Embraced constructive feedback from supervisors as an opportunity for professional growth and skill enhancement within the role.

Restaurant Team Member

JJs Meat Shak
03.2023 - 05.2023
  • Collected money, made change and counted out register at end of shift.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Gym Team Member

FourThreeFit
04.2019 - 04.2020
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Cleaned gym equipment to maintain custom satisfaction and sanitation.

Education

No Degree - Computer Science

Southern Virginia University
Buena Vista, VA
05.2026

High School Diploma -

Munford High School
Munford, TN
05.2020

Skills

  • Guest Experiences
  • Email and Phone Orders
  • Company Policies and Procedures
  • Supply Restocking
  • Effective Customer Upselling
  • Quality Control
  • Support Services
  • Information Security
  • User Training
  • Microsoft Office Suite
  • Conflict Mediation
  • Live chat support

Timeline

Customer Support Agent

Taxhawk
09.2023 - Current

Restaurant Team Member

JJs Meat Shak
03.2023 - 05.2023

Gym Team Member

FourThreeFit
04.2019 - 04.2020

No Degree - Computer Science

Southern Virginia University

High School Diploma -

Munford High School
William Combs