Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Open To Work

William Cotton

Florissant,MO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

MusicianAccount ManagerBusiness Development ManagerMedical Sales ConsultantOutbound Sales Call Center Agent

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Florissant, MOSt Louis, MO
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Results-driven Account Manager specializing in client management, effective communication, and CRM utilization. Proven track record of enhancing customer satisfaction and driving business growth through strategic relationship-building.

Overview

23
23
years of professional experience

Work History

Musician

New Sunny Mount Baptist Church
St Louis, Missouri
07.2010 - Current
  • Performed musical selections for worship services and special church events.
  • Collaborated with choir members to enhance vocal performances and harmonies.
  • Provided instrumental support during services, fostering a worshipful atmosphere.
  • Mentored young musicians, encouraging their development and participation in music ministry.
  • Played live shows with full bands and solo performances.
  • Developed strong interpersonal skills to deal with different personalities.
  • Networked with industry professionals in order to secure new opportunities.

Account Manager

Apria Healthcare
St Louis, Missouri
10.2023 - 02.2026
  • Managed client accounts to ensure timely delivery of healthcare services.
  • Coordinated with cross-functional teams to resolve client inquiries effectively.
  • Cultivated strong client relationships to improve customer satisfaction levels.
  • Provided training and support to clients on product usage and services.
  • Maintained accurate records of client interactions and transactions.
  • Partnered with sales teams to uncover and pursue new business opportunities.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Collaborated with sales team to determine best ways to drive market share.
  • Ensured compliance with industry regulations when dealing with clients.
  • Addressed customer questions and concerns regarding products and services.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Applied problem-solving skills to effectively address and resolve client issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Business Development Manager

Artesain Water Company
St. Louis, MO
10.2022 - 10.2023
  • Developed strategic partnerships with local businesses, increasing distribution reach and enhancing market presence.
  • Conducted market research to identify emerging trends and customer needs, informing product development strategies.
  • Presented business proposals to potential clients and stakeholders effectively.
  • Maintained a database of existing customers and prospective leads.
  • Generated leads and capitalized on business opportunities, driving new revenue streams and contributing to overall profit growth.

Medical Sales Consultant

Paramount Mens Medical Clinic
St. Louis, MO
10.2020 - 05.2022
  • Educated patients on men's health products and treatment options to enhance their understanding and improve health outcomes.
  • Conducted product demonstrations to illustrate benefits and features, leading to increased customer engagement.
  • Resolved customer inquiries and concerns regarding medical products, ensuring satisfaction and fostering trust.
  • Maintained up-to-date knowledge of industry trends and competitive landscape.
  • Provided technical support to customers regarding product usage and troubleshooting issues.
  • Resolved customer complaints in a timely manner by providing accurate information or solutions.
  • Advised customers on best practices for using company's products or services.
  • Analyzed customer needs and preferences to recommend appropriate products and services.

Outbound Sales Call Center Agent

YP/ Thryv
St. Louis, MO
10.2016 - 07.2019
  • Conducted outbound calls to engage potential clients for YP services.
  • Utilized CRM software to manage customer interactions and track leads.
  • Provided product information to customers, addressing inquiries effectively.
  • Collaborated with team members to refine sales scripts and approaches.
  • Assisted in training new agents on call protocols and company offerings.
  • Evaluated customer needs to recommend appropriate service solutions.
  • Achieved daily call quotas while ensuring quality communication standards were met.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address customer questions.
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
  • Researched accounts to identify key decision makers for sales campaigns.
  • Negotiated prices with prospective buyers in order to close sales transactions successfully.
  • Generated leads through cold-calling techniques and referrals from current customers.

Owner/Operator

WVC Low Vision
St Louis, Missouri
06.2003 - 09.2016
  • Managed daily operations and ensured smooth workflow for low vision services.
  • Coordinated inventory management of assistive devices and resources.
  • Implemented quality control measures to maintain high service standards.
  • Established partnerships with local organizations, enhancing community outreach and service accessibility.
  • Oversaw financial management, including budgeting and expense tracking.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Negotiated contracts with clients, ensuring alignment with business objectives and customer needs.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Developed business plan and budget to maximize profitability.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Developed strategic partnerships with other businesses, expanding market reach and creating new collaboration opportunities.
  • Organized events such as trade shows or conferences in order to promote brand awareness.
  • Optimized operational processes using technology solutions such as cloud computing or automation systems.

Education

Some College (No Degree) - Human Services / Marketing

Saint Louis Community College
St. Louis, MO

Skills

  • Client management
  • CRM utilization
  • Market research
  • Business development
  • Product demonstrations
  • Relationship management
  • Lead generation
  • Effective communication
  • Negotiation techniques
  • Team collaboration
  • Customer engagement
  • Organizational skills

Websites

Timeline

Account Manager

Apria Healthcare
10.2023 - 02.2026

Business Development Manager

Artesain Water Company
10.2022 - 10.2023

Medical Sales Consultant

Paramount Mens Medical Clinic
10.2020 - 05.2022

Outbound Sales Call Center Agent

YP/ Thryv
10.2016 - 07.2019

Musician

New Sunny Mount Baptist Church
07.2010 - Current

Owner/Operator

WVC Low Vision
06.2003 - 09.2016

Some College (No Degree) - Human Services / Marketing

Saint Louis Community College

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