William Cozart
Somers Point,NJ
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations, and committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
1
1
Certification
Work History
Ride Attendant
Gillian's wonderland pier
Ocean City, NJ
06.2024 - Current
- Greeted guests and answered questions regarding park rules and ride regulations.
- Assisted with loading and unloading of passengers on rides.
- Monitored the safety of patrons during their ride experience.
- Inspected rides for any possible mechanical issues before allowing guests to board.
- Ensured that all riders followed proper safety guidelines while riding.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by addressing guest concerns promptly and courteously.
- Responded quickly to guest inquiries regarding wait times and general information about the park.
- Enforced park policies concerning age requirements, height restrictions., for each ride and attraction.
- Conducted regular training sessions for new staff members on how to operate various types of amusement park rides safely and efficiently.
- Operated inside ride with attention to proper functioning and safety as guests get on and off ride.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Collected ride tickets and tracked number of patrons each day.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
Education
High School Diploma -
Mainland Regional High School
Linwood, NJ06-2024
Esports Management, Production And Performance
Harrisburg University of Science And Technology
Harrisburg, PASkills
- Customer Needs Assessment
- Inventory Control
- Time Management
- Stocking and Receiving
- Excellent communication skills
- Professional Demeanor
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Teamwork and Collaboration
- Exceptional customer service
Affiliations
- I am a dungeon master for 2 years as I am an organizer and a planner for dates in free time. I also volunteer in a social group called the youth program which helps in helping kids socialize and form friendly and healthy relationships with peers.
Accomplishments
- I have made a dnd club for my highschool and have kept it in check currently for 2022-2024
Certification
- I have a stukent certification for social media marketing.
References
References available upon request.
Timeline
Ride Attendant
Gillian's wonderland pier
06.2024 - Current
- I have a stukent certification for social media marketing.
High School Diploma -
Mainland Regional High School
Esports Management, Production And Performance
Harrisburg University of Science And Technology
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