Janaliz Otero
Springfield,MA
Summary
Friendly Ride Attendant focused on guest safety and positive experiences. Organized and attentive to identify and quickly resolve operational issues and maintain smooth operations. Customer-focused with excellent relationship-building and communication skills. Self-motivated ride attendant experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Ride Attendant
Six Flags New England
Agawam, MA
03.2023 - 11.2023
- Assisted with loading and unloading of passengers on rides.
- Greeted guests and answered questions regarding park rules and ride regulations.
- Monitored the safety of patrons during their ride experience.
- Ensured that all riders followed proper safety guidelines while riding.
- Provided first aid assistance to injured riders or those who felt ill after a ride.
- Communicated with fellow attendants to ensure smooth operation of rides.
- Adhered to safety protocols by performing regular inspections of equipment and ensuring that all safety devices were properly functioning.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by addressing guest concerns promptly and courteously.
- Responded quickly to guest inquiries regarding wait times and general information about the park.
- Enforced park policies concerning age requirements, height restrictions., for each ride and attraction.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Pulled down safety bars and secured riders according to specified attraction details.
- Checked seatbelts of riders to maximize safety and manage risk.
Education
Springfield International Charter School
Springfield, MASkills
- Safety Monitoring
- Customer Service
- Safety Procedures
- Behavior Management
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Flexible Schedule
- Customer Assistance
- Safety Compliance
- Decision-Making
- Safety Guidelines
- Customer Service Expertise
- Issue Resolution
- Safety Assurance
- Service Upselling
- Ride Loading and Unloading
Affiliations
- I do indoor and outdoor varsity track.
- partake in community service at times when needed.
Accomplishments
- accomplishing honor roll
- National Juniors Honors society
- National Honors Society
Languages
Spanish
Professional
Timeline
Ride Attendant
Six Flags New England
03.2023 - 11.2023
Springfield International Charter School
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