Elsa Soto
Orlando
Summary
Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Ride Attendant
Universal Studio Orlando
03.2021 - Current
- Assisted with loading and unloading of passengers on rides.
- Monitored the safety of patrons during their ride experience.
- Followed up with guests after their visit to make sure they had an enjoyable experience.
- Provided excellent customer service by addressing guest concerns promptly and courteously.
Front Desk Agent
Ramada Hotel
02.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Scare Actor
Halloween Horror Nights
09.2023 - 11.2023
- Collaborated with other actors on scenes, choreography, and improvisations.
- Created unique sound effects using voice manipulation techniques.
- Interacted with guests to provide an immersive horror experience.
- Monitored crowd control during high attendance times.
- Followed safety protocols to ensure the safety of all participants.
Education
Diploma - Veterinarian Assisting
Southern Technical College
Orlando, FL12-2020
High School Diploma -
Pleasan Hill Academy
04-2018
Skills
- Safety Awareness
- Guest Relations
- Equipment Operation
- Customer Service
- Safety Monitoring
- Cleanliness Maintenance
- Safety awareness
Languages
Spanish
Native or Bilingual
Timeline
Scare Actor
Halloween Horror Nights
09.2023 - 11.2023
Front Desk Agent
Ramada Hotel
02.2023 - 06.2024
Ride Attendant
Universal Studio Orlando
03.2021 - Current
Diploma - Veterinarian Assisting
Southern Technical College
High School Diploma -
Pleasan Hill Academy
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