William Crews
Clemmons,NC
Summary
Dynamic Branch Manager with a proven track record at The Cook & Boardman Group, excelling in employee development and operational efficiency. Expert in budgeting and data analysis, I drive profitability while fostering a culture of strong communication and teamwork. Committed to achieving strategic goals and enhancing customer satisfaction through innovative process improvements.
Overview
18
18
years of professional experience
Work History
Branch Manager
The Cook & Boardman Group
Charlotte , NC
01.2024 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Oversaw staff scheduling and delegated tasks to optimize efficiency.
- Developed training programs to enhance employee skills and performance.
- Resolved customer complaints and addressed operational issues promptly.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Disciplined employees to encourage compliance with company policies and procedures.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Branch Operations Manager
The Cook & Boardman Group
Charlotte , NC
01.2023 - 01.2024
- Managed daily operations to ensure smooth branch functionality.
- Oversaw staff scheduling and resource allocation for efficiency.
- Implemented training programs to enhance team performance and skills.
- Developed operational policies to improve compliance and safety standards.
- Facilitated communication between management and staff for better workflow.
- Led initiatives to streamline processes and reduce operational costs.
- Monitored branch performance metrics to identify areas for improvement.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
Operations Manager
The Cook & Boardman Group
Charlotte , North Carolina
02.2022 - 02.2023
- Streamlined daily operations to enhance workflow efficiency across all departments.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines.
- Implemented process improvements to reduce operational delays and enhance productivity.
- Managed inventory levels to optimize supply chain performance and minimize waste.
- Oversaw compliance with safety regulations and company policies throughout operations.
- Developed standard operating procedures to ensure consistency in operations management.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Tractor Supply Company
Rural Hall, NC
02.2021 - 02.2022
- Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage.
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Process daily paperwork, balance register drawers, produce staffing schedules and prepare deposits.
- Oversee inventory management through cycle counts, audits and shrinkage control.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Prioritize sanitation, safety and health standards in work areas to meet OSHA requirements.
- Resolve customer problems by investigating issues, answering questions and building rapport.
- Improve store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversee financial management, budget management, accounting and payroll activities.
- Drive solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Assistant Store Manager
Lowe's Companies, Inc
Winston Salem, NC
02.2013 - 02.2021
- Leveraged growth and profitability of retail and specialty sales initiatives including Special Order, Commercial, and Installed Sales to drive total sales and margin budgets.
- Ensured maximum profitability by balancing sales performance and payroll expenses.
- Tracked and evaluated productivity to ensure team members perform at expected levels by analyzing relevant reports.
- Partnered with installers to implement Lowe's Home Improvement installation processes.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Provided superior customer service to drive sales and margin in alignment with the Lowe's Home Improvement financial plan.
- Increased team effectiveness through targeted ongoing training.
- Inspired associates to drive a sales culture for proven sales results.
- Developed work schedules for assigned personnel to ensure appropriate staffing levels.
- Managed team of associates by providing coaching, mentoring, and motivational support to drive individual success.
- Identified sales opportunities by interacting with customers to provide exceptional service.
- Managed opening, closing, and daily store operations by developing reports, preparing documents, and driving sales goals.
- Resolved customer satisfaction issues.
- Oversaw the execution of monthly planogram sets, price audits, and merchandise ordering to ensure appropriate stock levels.
- Performed department walks to ensure execution of proper merchandising strategies, zoning, and price management.
- Inventory management for a $45 Million Dollar store.
- Ensured corporate financial and merchandising standards are maintained by controlling and monitoring overall store expenses.
- Created and maintained a well-controlled environment through periodic compliance audits of processes.
Department Manager
Lowe's Companies Inc.
Lexington, NC
09.2011 - 02.2013
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with sales associates to complete tasks.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Millwork Sales Specialist
Lowe's Companies Inc.
Lexington, NC
03.2010 - 09.2011
- Built relationships with customers to increase likelihood of repeat business.
- Contacted other store locations to determine merchandise availability.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to all customer inquiries thoroughly and professionally.
Customer Service Associate, Lumber and Building Materials
Lowe's Companies Inc.
Winston Salem, NC
04.2008 - 03.2010
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Cross-trained in Millwork and Pro Service roles in order to provide skilled back-up for customer-facing teams.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Provided excellent services for customers by following up on issues, delivery and unfulfilled product orders.
Loader
Lowe's Companies Inc.
Winston Salem, NC
03.2008 - 04.2008
- Received, loaded and replenished merchandise.
- Helped customers and employees move merchandise safely and effectively.
- Demonstrated a friendly, professional and engaging attitude to help customers.
Education
Diploma -
North Davidson High School
Skills
- Microsoft Office Expertise
- Employee supervision and task delegation
- POS systems operations
- Curriculum development
- Budgeting and report writing
- Merchandising and promotional planning
- Data collection and analysis
- Cultural awareness
- Growth planning
- Inventory management
- Recruiting and Staffing
- Leadership development
- Strong communication skills
- Store operations oversight
- Staff training and development
- Process improvement strategies
- P&L report expert
Timeline
Branch Manager
The Cook & Boardman Group
01.2024 - Current
Branch Operations Manager
The Cook & Boardman Group
01.2023 - 01.2024
Operations Manager
The Cook & Boardman Group
02.2022 - 02.2023
Store Manager
Tractor Supply Company
02.2021 - 02.2022
Assistant Store Manager
Lowe's Companies, Inc
02.2013 - 02.2021
Department Manager
Lowe's Companies Inc.
09.2011 - 02.2013
Millwork Sales Specialist
Lowe's Companies Inc.
03.2010 - 09.2011
Customer Service Associate, Lumber and Building Materials
Lowe's Companies Inc.
04.2008 - 03.2010
Loader
Lowe's Companies Inc.
03.2008 - 04.2008
Diploma -
North Davidson High School