Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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William C. Roch'e

Cleveland,OH

Summary

Dedicated and dependable professional recognized for a strong commitment to teamwork and collaboration. Proven ability to teach and support others while excelling in independent tasks. Exceptional communication skills enable effective interactions with diverse individuals, fostering a positive and productive work environment. Passionate about contributing to team success and enhancing overall productivity through a friendly and approachable demeanor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Associate

Dollar Tree
10.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Intern

Urban city codes
12.2021 - 01.2022
  • I was a intern that was has learning to develop posters for advertisement.
  • (2 months)

Store Associate & Crew Member

Gio
08.2019 - 12.2019
  • Serving customers in a timely manner
  • Assisting in the training of new Crew Members
  • Following the company’s security and safety procedures
  • Arriving for the start of their shift on time and staying until all duties are complete
  • (5 months)
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.

Education

Some College (No Degree) - Computer Networking

Lakeland Community College
Mentor Ohio

High School Diploma -

Euclid High School
Euclid, OH
07.2016

Skills

  • Advertising
  • Cash handling
  • Cashier
  • Communication skills
  • Computer hardware
  • Customer service
  • Microsoft windows
  • Posters
  • Retail sales
  • Safety
  • Effective communication
  • Relationship building
  • New teller training
  • Inventory assessment

Certification

  • Retail Industry Fundamentals - Youth Opportunities Unlimited
  • Microsoft Technology Associate: Windows Operating System Fundamentals (MTA) - Youth Opportunities Unlimited
  • IC3 Digital Literacy Certification - Youth Opportunities Unlimited

Interests

  • Backpacking
  • Mindfulness Practices
  • Cycling
  • Passionate about balancing physical health with mental and emotional wellness
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • Blockchain Technology and Cryptocurrency

Timeline

Store Associate

Dollar Tree
10.2023 - Current

Intern

Urban city codes
12.2021 - 01.2022

Store Associate & Crew Member

Gio
08.2019 - 12.2019

High School Diploma -

Euclid High School

Some College (No Degree) - Computer Networking

Lakeland Community College