William Cruz

Customer service in tool rental equipment - Assess customer needs and educate customer on tools and equipment. Write customer contracts for rental equipment, inspect and verify working conditions prior to rental.

Maintenance of various tools and equipment for rental, rotate equipment inventory, and service and prepare tools for next rental.

Train new hires on policy and procedures in tool rental.

Manage Dept. On inventory and repairs on equipment.

Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.
• Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
• Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
• Operated yard truck to move empty and loaded trailers safely throughout yard.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Reduced repeat service calls, meticulously performing quality checks after each repair.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Install,repair,service, and maintain Fiber/ copper telecommunication equipment .
• Lineman and splicing experience