William Cuvillier
Pasadena
Summary
Professional in high productivity and efficiency in task completion. Possess specialized skills in training facilitation, curriculum development, and performance assessment. Excel in communication, leadership, and adaptability under pressure, ensuring effective knowledge transfer and support in diverse learning environments.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Webster
05.2025 - Current
- Operated packaging machinery to ensure efficient processing of incoming and outgoing packages.
- Monitored package flow and addressed any discrepancies to maintain workflow efficiency.
- Worked under pressure during peak times to meet tight delivery deadlines.
- Utilized computer systems for tracking orders and preparing reports.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
L2/ Learning Ambassador
Amazon
Pasadena
12.2021 - 03.2025
- Mentored and trained new hires on operational procedures, company policies, and safety protocols.
- Conducted hands-on training sessions, and provided continuous coaching to ensure team members achieved performance standards.
- Monitored trainee progress and provided constructive feedback to enhance their skills and confidence.
- Successfully onboarded 10 new employees, achieving a retention rate of 90%.
- Improved training program efficiency by implementing strong, vocal leadership.
- Optimized product placement within the warehouse space according to demand patterns, for improved accessibility during peak periods.
- Recognized by management for exceptional mentoring skills, and the ability to boost team productivity.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
Jewelry Sales Associate
JCPenney
Pasadena
07.2020 - 06.2021
- Delivered exceptional customer service by assisting clients in selecting fine jewelry and accessories based on their preferences and needs.
- Educated customers on product features, including gemstones, metals, and care instructions, to enhance their purchasing decisions.
- Processed sales transactions accurately and efficiently while maintaining compliance with company policies.
- Managed inventory by restocking displays, conducting inventory checks, and ensuring product availability.
- Met or exceeded daily, weekly, and monthly sales targets through personalized selling techniques.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Achieved 80% increase in sales by implementing upselling and cross-selling strategies.
- Recognized as a top performer for consistently exceeding sales quotas.
- Played a key role in boosting customer satisfaction scores by delivering personalized shopping experiences.
Education
Bachelor's - Dental Hygiene
Houston Community College
Houston, TX01-2027
Skills
- Strong communication and interpersonal skills
- Training and development expertise
- Leadership and mentoring capabilities
- Problem-solving and adaptability in fast-paced environments
- Digital literacy
- Assessment design
- Customer service
- Daily log maintenance
- Adaptable to change
- Shipment auditing
- Oral hygiene education
- Heavy lifting
Affiliations
- National Society of Leadership and Success
Accomplishments
• An active member in the NSLS (National Society of Leadership and Success)
Military
Served in the military as a 92A (Logistical Specialist)
Timeline
Package Handler
FedEx
05.2025 - Current
L2/ Learning Ambassador
Amazon
12.2021 - 03.2025
Jewelry Sales Associate
JCPenney
07.2020 - 06.2021
Bachelor's - Dental Hygiene
Houston Community College