William D ATKINS
Gastonia,NC
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Service professional with years of experience in customer-focused roles, delivering top-tier service solutions and resolving issues efficiently. Known for excellent team collaboration and achieving consistent results. Possesses strong analytical and communication skills, adaptable to changing needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr.Service Advisor
AUDI CHARLOTTE
07.2014 - Current
- Ensuring excellent customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and partnering with technicians to convey the customer's concerns with accurate repair descriptions.
Service Advisor
Scott Clark Toyota
10.2012 - 06.2013
Service Advisor
Flow Audi/Vw
07.1998 - 05.2008
Education
High-school diploma -
Cherryville Jr Sr High school
01.1996
Skills
- Multi-tasking, Effective up-selling, Team building, Maintaining clients satisfaction and Problem solvingProficient in CDK, My-karma, Strong communication skills, Experienced in fast paced environments with high volume, able to prioritize tasks while staying organized
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team management
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Documentation and reporting
Certification
- Certified Service Advisor , Audi charlotte - 07/2013-Currently
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr.Service Advisor
AUDI CHARLOTTE
07.2014 - Current
Service Advisor
Scott Clark Toyota
10.2012 - 06.2013
Service Advisor
Flow Audi/Vw
07.1998 - 05.2008
High-school diploma -
Cherryville Jr Sr High school
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