Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Davidson

South Saint Paul,MN

Summary

Hardworking employee enthusiastic about learning IT Technical Support field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Comes with background in management, sales, and customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Nikon Advisor

Best Buy
04.2021 - Current
  • Provided positive customer experience by building relationships and using problem-solving skills to provide solutions to customer and company needs.
  • Continually learned and stayed up-to-date with certifications to have expert knowledge on products and to provide excellent customer service.
  • Achieved individual and company revenue goals.
  • Processed and delivered in-person and online sales, orders, and customer consultations.
  • Provided knowledgeable answers to questions about products, pricing and availability.
  • Coached and trained coworkers on vendor technology and servies.

Closing Manager

Harps Food Stores
03.2013 - 03.2021
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of customer service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for floor-sales and interactions.
  • Utilized checklists to stay organized and ready when customers arrived and completed management duties before closing.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Coached and trained new employees with goal of helping them develop skills in sales, customer service, and product knowledge.

Education

Vocational Training - IT Technical Support

Summit Academy Opportunities Industrialization Center
Minneapolis, MN
12.2021

Skills

  • Excellent Communication
  • Sales Expertise
  • Client, Vendor, and Customer Rapport-Building
  • Management
  • Problem-solving
  • CompTIA A concepts
  • Customer Consulting

Certification

  • Certified Nikon Advisor
  • Certified IT Technical Support

Timeline

Certified Nikon Advisor

Best Buy
04.2021 - Current

Closing Manager

Harps Food Stores
03.2013 - 03.2021

Vocational Training - IT Technical Support

Summit Academy Opportunities Industrialization Center

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William Davidson