WILLIAM D BURNS

• Resolved customer complaints regarding product performance or service issues.
• Investigated potential problems by reviewing operating logs, analyzing data sets or performing field tests.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Utilized hand tools to properly splice cables.
• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
• Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
• Trained personnel on proper use of tools and equipment related to job duties.
• Analyzed system data to identify trends which could lead to improved efficiency.
• Responded quickly to emergency situations requiring immediate attention.
• Assisted engineers in developing plans for new projects or modifications to existing ones.

• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Reviewed technical manuals and other documents related to product operation and maintenance requirements.
• Conducted preventive maintenance procedures according to established schedules.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Replaced defective components or parts as needed.
• Operated specialized diagnostic tools used to identify system faults.
• Followed safety practices to safeguard against injury and damage to property.

• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Reviewed technical manuals and other documents related to product operation and maintenance requirements.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Replaced defective components or parts as needed.
• Operated specialized diagnostic tools used to identify system faults.
• Followed safety practices to safeguard against injury and damage to property.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Reviewed technical manuals and other documents related to product operation and maintenance requirements.
• Conducted preventive maintenance procedures according to established schedules.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Replaced defective components or parts as needed.
• Operated specialized diagnostic tools used to identify system faults.
• Followed safety practices to safeguard against injury and damage to property.
• Utilized hand tools to properly splice cables.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Installed new components or replaced defective parts to restore functionality.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

WOW, SO WE TRAVEL BACK IN TIME 28 YEARS. THIS IS WHERE IT ALL BEGAN, A 19 YEAR OLD YOUNG MAN DECIDED TO GIVE THE CABLE TV FIELD A SHOT. I STARTED IN INSTALLATION OF BASIC (AND I MEAN VERY BASIC IN THOSE DAYS) SERVICES. I QUICKLY, (WITHIN MONTHS, MOVED TO THE SERVICE/REPAIR SIDE OF THINGS).

I WAS DOING BASIC TROUBLESHOOTING.

I WAS TRACKING OUTAGES.

DOING HEADEND WORK.